Vanessa Collier
Tujunga,CA
Summary
Creative and innovative Content Specialist committed to clear and concise internet communication that informs, promotes and sells. Researches and delivers optimal multi-media content for client needs. Articulate and well-mannered people person with demonstrated skill at communicating technical information to less technical team members and audiences.
Overview
5
5
years of professional experience
Work History
Content Developer and Events Coordinator
Uniformity & DM Graphics
Sun Valley, CA
11.2021 - Current
- Develop original content through social listening and independent sources.
- Designed fliers to promote events and company updates.
- Employed site manager tools to publish content and maintain professional looking web pages.
- Customized brand message to reach and capture target audience interest and drive engagement.
- Managed competing deadlines with efficiency.
- Chose cover photography or artwork, selected fonts and arranged designs to attract target readership.
- Applied current editing and photography tools to flyers and promotional items.
- Collaborated with Website Developer in development of graphics on website and content, maintaining consistency with brand marketing and message strategies.
- Continually maintained and improved company's reputation and positive image in markets served.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data and budget factors.
- Created printed marketing materials designed to drive campaigns.
- Greeted customers and helped with product questions, selections and purchases.
- Used POS system to process sales, returns, online orders and gift card activations.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Spoke to Spanish speaking customers with 4 years of education in Spanish language and experience which increased loyalty and establish relationships.
IT Help Desk
Hope International University
Fullerton, CA
05.2021 - 05.2022
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Configured hardware, devices and software to set up work stations for employees.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Provided Tier 1 and 2 IT support to non-technical internal users through desk side and on-site support services.
- Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Documented transactions and support interactions in system for future reference and addition to knowledge base.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Answered daily incoming calls from staff, alumni, and students.
Sales Associate
Goodwill Industries Of California
Placentia, CA
01.2021 - 08.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Prepared large cash deposits with zero discrepancies.
- Maintained records related to sales, returns and inventory availability.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Answered questions about store policies and addressed customer concerns.
- Reconciled cash drawer at start and end of each shift.
- Mentored new team members on POS system operation, customer service strategies and sales goals.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Cashier
Wienerschnitzel
Placentia, CA
10.2018 - 01.2021
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Used POS system to enter orders, process payments and issue receipts.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Listened attentively to customer complaints or requests.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Reduced customer wait times by quickly operating customer window and sales register.
- Performed food preparation responsibilities to meet franchise standards for quantities, speed and packaging.
- Worked well with teammates and accepted coaching from management team.
- Became familiar with products to answer questions and make suggestions.
Education
Bachelor of Science - Criminal Justice
Hope International University
Fullerton, CA05.2023
High School Diploma -
El Dorado High School
Placentia, CA08.2019
Skills
- Originality and Creativity
- Adobe Stills and Adobe Premier Rush Pro
- Utilization and understanding of Canva and features
- Promotional Materials Development
- Email Communication
- Video Conferencing Software (Zoom)
- Service Coordination
- Problem Anticipation and Resolution
- Staff Leadership
- Order and Refund Processing
- Efficient and Detail-Oriented
- Calm and Professional Under Pressure
- POS Systems and Ordering Platforms
- Building Customer Trust and Loyalty
- Microsoft Office and other Programs
- Active Listening
References
- Myriam Morgan- Help Desk Manager at Hope International University (949) 697-5203
- Darrell Jones- Director of Information Technology at Hope International University (714) 329-5728
- David Morgan- Librarian at William Carey International University (818) 987-5739
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Growth demands a temporary surrender of security.
Gail Sheehy
Timeline
Content Developer and Events Coordinator
Uniformity & DM Graphics
11.2021 - Current
IT Help Desk
Hope International University
05.2021 - 05.2022
Sales Associate
Goodwill Industries Of California
01.2021 - 08.2021
Cashier
Wienerschnitzel
10.2018 - 01.2021
Bachelor of Science - Criminal Justice
Hope International University
High School Diploma -
El Dorado High School