Vanessa Corona
Los Angeles
Summary
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
4
4
years of professional experience
Work History
Warehouse Lead
Collins Aerospace
01.2025 - Current
- Lead customer interactions, boosting satisfaction and communication.
- Manage warehouse operations, ensuring smooth inventory flow and safety.
- Supervise and train staff, promoting teamwork and productivity.
- Streamlined inventory processes, enhancing accuracy and reducing times.
- Foster a collaborative environment, driving measurable results.
- Managed a team of warehouse personnel, delegating tasks effectively to optimize workflow.
Customer Service Agent
Hallmark Aviation
05.2025 - 08.2025
- Assist passengers with inquiries, ensuring satisfaction and loyalty through efficient service.
- Fostered a welcoming environment, addressing passenger inquiries promptly to enhance overall satisfaction and loyalty.
- Implemented streamlined check-in processes, reducing wait times and improving passenger flow efficiency.
- Coordinated with team members to resolve complex passenger issues, ensuring timely solutions and maintaining service quality.
- Cultivated a positive atmosphere by engaging with passengers, fostering loyalty and repeat business through exceptional service.
- Partnered with team members to troubleshoot and resolve complex passenger issues, ensuring timely solutions and maintaining service excellence.
- Assisted passengers with inquiries, ensuring satisfaction through attentive service and fostering loyalty among diverse clientele.
Export Coordinator
Cryodp
01.2022 - 01.2025
- Resolve daily shipment inquiries, maintain high client satisfaction, enhance key relationships.
- Coordinate with airlines and customs to ensure timely delivery of critical medications.
- Completion of US Customs AES filings.
- Address complex complaints, retain escalated cases, ensure client loyalty and satisfaction.
- Prepare required documents, MAWB/HAWB,BOL,AWB,CI
- Managed a high volume of export orders, prioritizing tasks effectively to meet tight deadlines.
Education
High School Diploma -
Arroyo High School
Arcadia, CA06-2008
Skills
- Supervisory experience
- Time management
- Customer service
- Quality control
- Shipment coordinating
- Freight forwarding
- Documentation skills
- Shipping and receiving
- Critical thinking
- Payment processing
- Customer relationship management (CRM)
Timeline
Customer Service Agent
Hallmark Aviation
05.2025 - 08.2025
Warehouse Lead
Collins Aerospace
01.2025 - Current
Export Coordinator
Cryodp
01.2022 - 01.2025
High School Diploma -
Arroyo High School
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