Vanessa Corpuz
San Diego ,CA
Summary
Ambitious, customer service enthusiast, with a background in administration, marketing and sales. Thrives under pressure, while multi-tasking with the willingness to learn. Motivated, with positive energy, who desires to flourish in her career.
Overview
14
14
years of professional experience
Work History
Treatment Coordinator
Del Sur Ranch Dental
4S Ranch, San Diego CA
04.2024 - Current
- Maintained detailed records of patient treatments, ensuring accurate billing and efficient followups.
- Increased case acceptance rates through persuasive presentation of treatment options and benefits.
- Organized daily huddles with dental team members to review schedules, discuss potential challenges, and prepare for success throughout the day.
- Collaborated with insurance companies to secure coverage for necessary treatments, reducing financial burden on patients.
- Educated patients on dental benefits.
- Contributed to a continuous improvement culture by regularly soliciting and incorporating feedback from patients, staff, and referring providers.
- Communicated with insurance companies to verify coverage and obtain authorizations for dental treatments and procedures.
- Enhanced office productivity by implementing new organizational systems and processes.
Hygiene Coordinator
Carmel Mountain Dental Care
Rancho Penasquitos, San Diego, CA
10.2018 - Current
- Managed recall system/patient retention percentage, resulting in increased appointments among existing/new patients.
- Managed patient inquiries, addressing concerns regarding treatments or financial responsibilities.
- Contributed to the practice’s growth and success by meeting daily/monthly hygiene and personal goals.
- Maintained compliance with OSHA protocols.
- Inputting medical/dental records by documenting important patient data in Dentrix.
- Strengthened interdepartmental communication by serving as a liaison between hygienists, dentists, and administration.
- Managed to keep a full hygiene schedule, daily.
- Performed New Patient Welcome tours and worked closely with External Marketer, brainstorming promotional ideas.
Visual Merchandiser/ Product Leader/ Sales
Zara
San Diego, CA
10.2012 - 10.2018
Front Desk Receptionist
Sente Bella Med Spa
San Diego, CA
10.2016 - 03.2017
Front Desk Receptionist
Spa Radiance
San Francisco, CA
08.2010 - 02.2011
Sales Associate
Karen Millen
San Francisco, CA
08.2010 - 01.2011
Education
Health Administration
San Diego State University
San Diego, CAHealth Administration
San Francisco State University
San Francisco, CADiploma -
Cathedral Catholic High School
San Diego, CA06.2006
Skills
- Thrive in challenging and fast paced environment
- Fun and relaxed personality, with hard work ethic
- Adaptable and proficient in learning new concepts efficiently
- Applied effective time management techniques to meet tight deadlines
- Skilled at working independently and collaboratively in a team environment, providing support and guidance
- Resolved problems, improved operations and provided exceptional service
- Demonstrate respect, friendliness and willingness to help wherever needed
Timeline
Treatment Coordinator
Del Sur Ranch Dental
04.2024 - Current
Hygiene Coordinator
Carmel Mountain Dental Care
10.2018 - Current
Front Desk Receptionist
Sente Bella Med Spa
10.2016 - 03.2017
Visual Merchandiser/ Product Leader/ Sales
Zara
10.2012 - 10.2018
Front Desk Receptionist
Spa Radiance
08.2010 - 02.2011
Sales Associate
Karen Millen
08.2010 - 01.2011
Health Administration
San Francisco State University
Diploma -
Cathedral Catholic High School
Health Administration
San Diego State University