Summary
Overview
Work History
Education
Skills
Languages
Timeline
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VANESSA CRUZ

Chicago,IL

Summary

Results-oriented healthcare management professional with a proven track record of driving operational excellence, fostering team development, and implementing strategic initiatives to optimize practice performance. Skilled in leadership, strategic planning, and budget management, with a commitment to delivering high-quality patient care. MBA graduate with a strong foundation in technical management. Seeking to leverage expertise in a senior management role to drive organizational growth and success.

Overview

11
11
years of professional experience

Work History

Practice Manager

Rush University Medical Center
12.2022 - 02.2024
  • Successfully implemented front-line changes resulting in a 5-minute reduction in wait time for patients.
  • Facilitated senior management meetings, optimizing time and resources.
  • Analyzed financial reports, identifying trends and discrepancies, and collaborating with accounting staff to maintain accurate records.
  • Managed front-line nonexempt staff, resulting in improved team morale and performance.
  • Participated in recruitment efforts and retention strategies, enhancing employee retention rates.

Operations Coordinator

Northwestern Medicine
12.2019 - 02.2022
  • Facilitated senior management meetings, optimizing time and resources
  • Analyzed financial reports, identifying trends and discrepancies, and collaborating with accounting staff to maintain accurate records
  • Managed front-line nonexempt staff, resulting in improved team morale and performance
  • Participated in recruitment efforts and retention strategies, enhancing employee retention rates.

Pre-Service Specialist

Northwestern Fertility and Reproductive Medicine
09.2017 - 02.2019
  • Assisted internal staff with clerical and administrative tasks, maximizing efficiency
  • Acted as the first point of contact for prospective patients, scheduling appointments and addressing inquiries
  • Handled patient complaints and questions, ensuring timely resolution and customer satisfaction.

Patient Liaison

Northwestern Medicine
05.2013 - 09.2017
  • Assisted patients in understanding individual rights and responsibilities regarding care, coverage, and payment
  • Maintained documentation on patient activities, coverage issues and hospital actions
  • Helped patients file appeals to insurance denials and worked with insurance companies to resolve disputes
  • Worked effectively with staff from all departments to coordinate resolutions.

Education

MBA -

DeVry University

Bachelor of Science in Technical Management -

DeVry University

Skills

  • Leadership
  • Strategic Planning
  • Budget Management
  • Team Development
  • Operational Efficiency
  • Customer Relations
  • Conflict Resolution
  • Microsoft Office Suite (PowerPoint, Access, Word, Excel)
  • EPIC experienced
  • Employee Training Program

Languages

Spanish
Native or Bilingual

Timeline

Practice Manager

Rush University Medical Center
12.2022 - 02.2024

Operations Coordinator

Northwestern Medicine
12.2019 - 02.2022

Pre-Service Specialist

Northwestern Fertility and Reproductive Medicine
09.2017 - 02.2019

Patient Liaison

Northwestern Medicine
05.2013 - 09.2017

MBA -

DeVry University

Bachelor of Science in Technical Management -

DeVry University
VANESSA CRUZ