Vanessa Cruz
Weatherford,TX
Summary
Experienced in handling high-volume customer needs, quickly assessing each customer and offering on-trend recommendations. Skilled at cutting hair and recommending optimal products to drive revenue. Diligent about keeping records accurate and schedules organized.
Overview
7
7
years of professional experience
Work History
Hairstylist
The Modd Labb
Arlington, Texas
10.2021 - Current
- Performed chemical treatments such as perms and relaxers.
- Upsold additional services when appropriate to increase sales volume.
- Recommended products to clients based on their individual needs.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Collaborated with other beauty professionals on projects related to hairstyling.
- Organized scheduling of appointments throughout the day.
- Managed cash register transactions during checkout process.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Created updos for special occasions like weddings or proms.
- Greeted customers, answered phones and booked appointments.
Sales Supervisor
Michael Kors
Dallas, Texas
07.2017 - 10.2021
- Maintained relationships with customers through regular follow-up calls and emails.
- Resolved customer complaints efficiently and professionally.
- Created monthly reports on regional sales performance and presented to upper management.
- Oversaw hiring process for new personnel within the department.
- Planned and coordinated staff training sessions for new and existing employees.
- Managed inventory levels at store locations according to corporate guidelines.
Education
Cosmetology License -
Aveda Institute - Covington
Covington, LA10-2021
High School Diploma -
Springtown High School
Springtown, TX06-2013
Associate of Applied Science - Nursing
Tarrant County College District
Fort Worth, TXSkills
- Cosmetology principles knowledge
- Hair artistry professional
- Networking expertise
- Relationship building and management
- Schedule Management
- Customer Education
- Appointment Coordination
- Business Management
- Outstanding customer service
Timeline
Hairstylist
The Modd Labb
10.2021 - Current
Sales Supervisor
Michael Kors
07.2017 - 10.2021
Cosmetology License -
Aveda Institute - Covington
High School Diploma -
Springtown High School
Associate of Applied Science - Nursing
Tarrant County College District