Vanessa Dambreville
Student
Lawrenceville,Georgia
Summary
Detail-oriented and ambitious aspiring Project Coordinator eager to bring strong organizational skills and a customer-first mindset to Convergint's dynamic and mission-driven team. With hands-on experience in cross-functional coordination, administrative support, and Excel-based inventory systems, I’m passionate about delivering results and growing within a company that values people, progress, and service. Currently pursuing a B.S. in IT Management, graduating August 2025, and highly motivated to get my foot in the door and develop into a stellar project coordinator.
Overview
3
3
years of professional experience
2026
2026
years of post-secondary education
Work History
Warehouse Associate
Snider Blake
Buford, Georgia
04.2025 - Current
- Support internal operations using Excel to track and adjust inventory levels accurately.
- Collaborate across departments to fulfill orders and assist with scheduling and logistics.
- Maintain documentation on inventory changes, assisting in data discrepancy resolution.
- Adapt quickly to changing priorities while meeting performance benchmarks in a high-paced environment.
Customer Service Specialist (Remote)
EngageCX
Thousand Oaks, California
10.2023 - 02.2025
- Delivered high-quality customer support via phone and email, resolving service issues efficiently.
- Maintained records of customer interactions and escalated technical issues to relevant teams.
- Handled escalated calls calmly, finding resolutions that satisfied both the company and the customer's needs.
- Managed 30-50 incoming calls, emails and faxes per day from customers.
Call Center Representative (Remote)
Bakkt
Alpharetta, Georgia
04.2022 - 10.2022
- Assisted customers with website navigation and troubleshooting, increasing user engagement.
- Recorded and tracked customer concerns to identify recurring issues and solutions.
- Worked within performance metrics to ensure service-level targets were consistently met.
- Managed 80 incoming calls per day from customers.
Education
Bachelor of Science - Information Technology Management
Western Governors University
Salt Lake City, UT08.2025
Skills
- Project Support
- Excel & Microsoft Office Suite
- Data Entry
- Customer & Vendor Communication
- Inventory Management
- Problem Solving
- Inventory management
- Flexible and adaptable
- Detail-oriented
- Relationship building
Certifications And Development
- WGU Coursework in Project Management, Business Simulation, and Operations
- Completed courses in Scheduling, Stakeholder Communication, and Project Life Cycles
Timeline
Warehouse Associate
Snider Blake
04.2025 - Current
Customer Service Specialist (Remote)
EngageCX
10.2023 - 02.2025
Call Center Representative (Remote)
Bakkt
04.2022 - 10.2022
Bachelor of Science - Information Technology Management
Western Governors University
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