Summary
Overview
Work History
Education
Skills
Websites
Assessments
Languages
Timeline
Receptionist
Vanessa Da Veiga

Vanessa Da Veiga

Brooklyn,NY

Summary

As a Cybersecurity student with a diverse background in customer service, I bring a unique blend of technical skills and interpersonal abilities. With experience as a Medical Receptionist, Office Receptionist, Bartender, Barback, and Server in a hotel setting, I have honed my communication, problem-solving, and multitasking skills. Currently pursuing a degree in Cybersecurity, I am passionate about leveraging my technical knowledge to enhance digital security and contribute to the evolving landscape of cybersecurity.

Overview

6
6
years of professional experience

Work History

Front Desk Receptionist

QBS
Manhattan, NY
10.2023 - 01.2024
  • Receiving visitors at the front desk by greeting, welcoming, directing, and announcing them appropriately
  • Answering screening and forwarding incoming phone calls
  • Receiving and sorting daily mail
  • Ensuring the lobby area is organized and clean at all times.

Medical Screener

Olgam Life
Brooklyn, NY
01.2023 - 10.2023
  • Documentation intake ensuring donor eligibility for registration
  • Data analysis for internal audit reviews
  • Ensuring proper documentation and compliance of standard operating procedures (SOP)
  • Supervising training for fulfillment of new medical receptionist roles
  • Production area leader while ensuring quality and supervision
  • Monitoring deviations by tracking and trending errors and in conjunction with the management team addressing areas of non-compliance by creating a correct action plan
  • Opening and completing post-donation investigations (PDI).

Barback

Breuklyn Tequila
Brooklyn, NY
11.2022 - 01.2023
  • Making sure stock of food items and drinks were full
  • Always ensuring freshness of cocktails fruits
  • Cutting and proper storage of fruits
  • Washing dishes
  • Maintenance of bar area and seating area
  • Assisting the bar and making drinks
  • Restock of ice.

Server

Fogo de Chao
Jacksonville, FL
11.2022 - 11.2022
  • Serving tables, offering premium steaks and wine combinations.
  • Checked with guests to get feedback on food served, resolve issues, bring additional items and refill beverages.
  • Garnished dishes and beverages to serve visually appealing menu items.
  • Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
  • Promoted desserts, appetizers and specialty drinks to optimize sales.
  • Stayed informed about daily specials, new menu items, promotions.
  • Responded to ad hoc cleaning duties at end of shift.
  • Prepared checks, itemizing total meal costs and taxes.

Server/Bartender

Courtyard by Marriott
Jacksonville, FL
09.2022 - 11.2022
  • Serving sandwiches, and salads while attending the bar
  • Also serving Starbucks drinks.
  • Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
  • Responded to ad hoc cleaning duties at end of shift.

Order Processor

The Regency Group
New York, NY
12.2021 - 07.2022
  • Consistent communication with top Hotel Clients, managing sales, processing orders
  • Complied with consolidation ship dates to facilitate on-time shipments.
  • Participated in regular meetings with other departments such as accounting or logistics.
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.

Patient Care Representative (PCR)

CityMD
New York, NY
08.2020 - 12.2021
  • Managed registering 200 patients a day with outstanding customer service feedback
  • Managed over 150 incoming calls through providing excellent customer experience, receiving compliments from over 80% of customers.
  • Organized files in accordance with departmental policies and procedures.
  • Provided assistance with registration paperwork during new patient intakes.
  • Verified insurance coverage for all visits to ensure accurate billing procedures were followed.

Warehouse Associate

Amazon
New York, NY
12.2019 - 07.2020
  • Managed problem solving for over 200 warehouse workers with 90% of completion
  • Successfully trained over 40 employees in the course of 30 days.
  • Assisted coworkers with special projects to learn new tasks while gaining additional responsibilities.
  • Received deliveries, scanned packages and updated orders in internal database.

Personal Assistant

Devenio Design
Jacksonville, FL
03.2018 - 11.2018
  • Managed high volume daily cold calls with scheduling at least 20 potential clients with 70% of contract execution
  • Managed customer walk-ins with excellent customer service that resulted in 50% scheduled appointments.
  • Maintained clerical correspondence via email and phone.
  • Organized travel arrangements, including flights, transportation, and accommodation.

Education

Bachelor's degree - Cybersecurity

Western Governors University
true
09.2023 - Current

High School Diploma -

Hasdrubal Bellegard
Curitiba, Brazil
02.2011 - 12.2015

Skills

  • Administration
  • Online, telephone and in person Customer Service
  • Portuguese & Spanish
  • Reports
  • Order Processor
  • Training
  • Personal Assistant Experience
  • Medical Scheduling
  • Medical Records
  • Upselling
  • Guest services
  • Logistics
  • English
  • Bartending
  • Cold Calling
  • Hotel experience
  • Front desk
  • Serving
  • Customer service
  • Cold calling
  • Training & development
  • Personal assistant experience
  • Fluent in Spanish and Portuguese
  • Hospitality Services

Assessments

  • Spreadsheets with Microsoft Excel, Proficient, 06/01/22, Knowledge of various Microsoft Excel features, functions, and formulas
  • Bartending, Proficient, 10/01/22, Understanding, pouring, and mixing drink orders
  • Working with MS Word documents, Proficient, 06/01/22, Knowledge of various Microsoft Word features, functions, and techniques
  • Analyzing data, Proficient, 10/01/22, Interpreting and producing graphs, identifying trends, and drawing justifiable conclusions from data
  • Administrative assistant/receptionist, Proficient, 09/01/22, Using basic scheduling and organizational skills in an office setting
  • Customer service, Proficient, 01/01/23, Identifying and resolving common customer issues
  • Sales skills, Proficient, 08/01/23, Influencing and negotiating with customers
  • Data entry: Attention to detail, Proficient, 01/01/23, Maintaining data integrity by detecting errors

Languages

Spanish
Full Professional
Portuguese
Native/ Bilingual
English
Native/ Bilingual
French
Limited

Timeline

Front Desk Receptionist

QBS
10.2023 - 01.2024

Bachelor's degree - Cybersecurity

Western Governors University
09.2023 - Current

Medical Screener

Olgam Life
01.2023 - 10.2023

Barback

Breuklyn Tequila
11.2022 - 01.2023

Server

Fogo de Chao
11.2022 - 11.2022

Server/Bartender

Courtyard by Marriott
09.2022 - 11.2022

Order Processor

The Regency Group
12.2021 - 07.2022

Patient Care Representative (PCR)

CityMD
08.2020 - 12.2021

Warehouse Associate

Amazon
12.2019 - 07.2020

Personal Assistant

Devenio Design
03.2018 - 11.2018

High School Diploma -

Hasdrubal Bellegard
02.2011 - 12.2015
Vanessa Da Veiga