Vanessa De La O
Dallas,TX
Summary
Dynamic and dedicated professional with a strong background in customer service at Chic-Fil-A and H&M. Known for enhancing customer satisfaction through effective communication and stress resilience. Proficient in cash handling and training new staff, fostering a positive team environment while ensuring operational excellence. Reliable and punctual, committed to delivering exceptional service.
Overview
2026
2026
years of professional experience
Work History
Fast Food Worker
Chic-Fil-A
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Collaborated with team members to quickly fill large orders and serve large parties.
- Collaborated with team members to maintain a well-stocked inventory and ensure smooth operations during peak hours.
- Enhanced customer satisfaction by providing efficient and friendly service in a fast-paced environment.
- Assisted in training new employees, ensuring they quickly became proficient in their roles and responsibilities.
- Trained newly hired employees on routine tasks and customer service.
- Promptly resolved customer complaints, escalating major issues to supervisor.
Sales Associate
H&M Hennes & Mauritz
Dallas, TX
01.2023 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Developed strong rapport with customers and created positive impression of business.
- Provided training to new staff on sales techniques and store procedures, ensuring consistent customer service experience.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Education
High School Diploma -
Life School
Dallas, TX05.2021
Skills
- Customer service
- Positive attitude and enthusiasm
- Patience and empathy
- Money handling
- Fluent in Spanish
- Stress tolerance and resilience
- Reliable and punctual
Reading
I enjoy reading for leisure, particularly fiction, to stimulate my imagination and creativity.
Languages
Spanish
Native or Bilingual
Timeline
Sales Associate
H&M Hennes & Mauritz
01.2023 - Current
Fast Food Worker
Chic-Fil-A
High School Diploma -
Life School