Vanessa De La Torre
Van Nuys,CA
Summary
Detail-oriented Direct Care Worker supports daily living activities and provides transportation to enhance client well-being. Seasoned care expert experienced with developmentally disabled clients. Committed to promoting comfort with dignity and compassion. Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.
Overview
11
11
years of professional experience
Work History
Workforce Development Instructor
Tierra del sol foundation
Sunland, CA
07.2017 - Current
- Maintained clean and well-organized environment for associates happiness and safety.
- Transported associates to volunteer jobs and leisure outing's.
- Tracked and reported associates' progress based on observations and conversations.
- Monitored associate's well-being, safety and comfort under physician direction.
- Documented current associates information to update behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented associate's progress in charts and logbooks.
- Served meals and assisted immobile or disabled individuals with eating.
Cashier
7-11 Convenience Store
Sunland, CA
06.2015 - 07.2017
- Operated cash register, collected payments and provided accurate change.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Helped customers find specific products, answered questions and offered product advice.
- Worked closely with front-end staff to assist customers.
- Processed all sales transactions promptly to prevent long customer wait times.
- Maintained high productivity by processing cash, credit, debit and voucher program payments for customers.
- Wrapped items and bagged purchases properly to prevent merchandise breakage.
- Learned roles of other departments to provide coverage and keep store operational.
- Scanned customer purchases and supported transactions to streamline sales process.
- Answered customer quests, provided store information and escorted to desired store areas.
- Observed company return policy when processing refunds by inspecting merchandise for wear or damage.
- Maintained professional store appearance by inspecting checkout areas and directing team members in cleaning, trash removal and other actions.
- Oversaw work of cashiers to identify strengths and weaknesses in customer service, payment processing or merchandising plans and maximize performance.
- Increased sales by suggesting specific complementary items to customers.
Cashier
SUBWAY®Restaurants
Van Nuys, CA
03.2014 - 06.2016
- Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Trained workers in food preparation, money handling and cleaning roles to facilitate restaurant operations.
- Coached team members on food safety and sanitation processes, customer service, menu education and up-selling techniques to drive revenue.
- Performed opening and closing procedures each day.
Education
GED -
Van Nuys Senior High School
Van Nuys, CA08.2003
Skills
- Training program design
- Motivational speaking
- Product development
- Transportation
- Client safety and first aid
- Community activities
- People skills
- Active listening
- Customer assistance
- Credit and cash transactions
- Staff mentoring
- Cash register operation
- Multitasking
- Time management
- Communication
- Friendly, positive attitude
- Fluent in Spanish
Timeline
Workforce Development Instructor
Tierra del sol foundation
07.2017 - Current
Cashier
7-11 Convenience Store
06.2015 - 07.2017
Cashier
SUBWAY®Restaurants
03.2014 - 06.2016
GED -
Van Nuys Senior High School