Vanessa Del Pozo
San Antonio
Summary
Accomplished professional with extensive experience in animal healthcare. Skilled in laboratory procedures, medical record-keeping, and client relations. Possesses excellent communication and customer service skills to deliver quality patient and client care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Veterinary Technician/Shift Lead
Penny Paws Mobile Clinics
09.2016 - Current
- Create a positive and welcoming environment for clients and their pets.
- Educate clients on the importance of preventions and vaccines.
- Upgrade visits from basic care to full care.
- Handling cash, credit card and other forms of payment methods accurately and swiftly with zero mistakes.
- Address client issues in a professional manner and handle issues that arise before calling for assistance from the on-site mobile manager.
- Ensure accurate and up-to-date information on client and pet records.
- Increased retail sales by 85%.
- Follow protocol by arriving and departing each site on time.
- Lift up to 50 pounds, stand for long periods of time, tolerate extreme outdoor weather and safely use company vehicle.
- (Weekend work)
VCO Mobile Clinic Manager
Penny Paws Mobile Clinics
09.2022 - 02.2025
- Motivated and supervised 35 veterinary technicians in providing quality patient care.
- Managed cash flow and deposit into corporate account.
- Support clinic operations and coordinate staff schedules.
- Maintained employee records and reviews.
- Site developed and maintained communication with 32 site managers.
- Approved/ corrected employee payroll.
- Completed/ran all reports to comply with completion date.
- Performed employee reviews and ensured that employees are complying with the employee handbook.
- Drove to different sites each working day to ensure each team is following protocols
- Focused on product sales and worked on strategies to continuously increase numbers.
- Implemented plans to grow sales revenue.
- Held weekly team meetings before team departure.
Lead Animal Technician
UT Health Science Center-SA
06.2016 - 09.2022
- Kept and maintained extensive PDX tumor lineages and patient records.
- Dosed mice via intravenous (IV) and intraperitoneal (IP) as well as collect blood via retro-orbital bleeding.
- Monitored vivarium for sick, injured or dead animals and record and report such findings in accordance with SOP.
- Measured and record keep studies and select mice for tumor growth with the intent to start studies per drug manufacturer direction.
- Mixed and prepared drugs for use in mice.
- Prepared, stored and transferred live tissue into nitrogen banks.
- Safely performed euthanasias, transfers and handling of mice.
- Effectively manage other technicians’ studies as well as their tumor progress and reported such findings to PI (Private Investigator).
- Performed x-rays for mice studies.
VCO Mobile Clinic Assistant Manager
Penny Paws Mobile Clinics
08.2019 - 01.2021
- Assisted manager with advertising and marketing as well as aided in team scheduling.
- Restocked totes for teams of 13 to take out over the weekend.
- Conducted regular inventory audits of vaccines and preventions, identifying discrepancies and implementing corrective actions.
- Compare end of day reports with team team lead reports.
Veterinary Technician
Pet Medical Center
07.2014 - 06.2015
- Promoted early problem detection while simultaneously monitoring the behaviors and conditions of animals while observing their clinical symptoms.
- Assisted with daily spay/neuters while preparing the patient to withstand anesthesia while aiding with monitoring, transport, positioning, insertion of intravenous and other invasive lines, and airway management.
- Monitored the vital signs of patients before, during and after anesthesia
- Performed day-to-day clerical functions such data entry, bookkeeping, reception, inventory management and waiting room maintenance.
- Performed x-rays and other diagnostic testing.
Education
Limited Medical Radiologic Technician -
College of Healthcare Professions
San Antonio, TX05.2022
Bachelor's - Animal Science
Texas A&M University-Kingsville
Kingsville, TX05.2008
Skills
- Delegation
- Self-motivating
- Written and verbal communication
- Team development
- Microsoft Office Suite
- Data entry
- Customer relation
- Appointment scheduling
- Veterinary office administration
- Customer service
- Shift scheduling
- Coaching and mentoring
Certification
Limited Medical Radiologic Technician- AART
Timeline
VCO Mobile Clinic Manager
Penny Paws Mobile Clinics
09.2022 - 02.2025
VCO Mobile Clinic Assistant Manager
Penny Paws Mobile Clinics
08.2019 - 01.2021
Veterinary Technician/Shift Lead
Penny Paws Mobile Clinics
09.2016 - Current
Lead Animal Technician
UT Health Science Center-SA
06.2016 - 09.2022
Veterinary Technician
Pet Medical Center
07.2014 - 06.2015
Bachelor's - Animal Science
Texas A&M University-Kingsville
Limited Medical Radiologic Technician -
College of Healthcare Professions
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