Vanessa Derryberry
CLAUDE, TX
Summary
Results-driven professional with extensive experience in training and mentoring teams to optimize performance. Known for fostering growth, enhancing customer service, and ensuring operational efficiency through effective communication and time management.
Overview
3
3
years of professional experience
Work History
Training Manager
Love's Travel Stops & Country Stores Inc.
Conway
01.2024 - Current
- Facilitated training sessions on customer service and operational procedures.
- Organized and coordinated training sessions for new employees.
- Mentored team members to succeed and advance within department and company.
- Monitored progress of trainees through feedback from managers and supervisors.
Restaurant Team Member
Sonic
Panhandle
09.2023 - 01.2024
- Provided excellent customer service while taking and processing orders.
- Restocked supplies to ensure smooth restaurant operations throughout the day.
- Provided quality customer service with a friendly attitude.
- Assisted in taking customer orders and providing recommendations.
Customer Care Clerk
Xcel Energy
Amarillo
05.2022 - 09.2023
- Assisted customers with inquiries and provided excellent service.
- Answered phones in a courteous manner while providing excellent customer service.
- Performed data entry tasks to update customer accounts records.
- Verified accuracy of all paperwork prior to submission for processing.
Education
Massage Therapy License - Massage Therapy
Ace Massage Therapy School
Amarillo, TX07-2015
High School Diploma -
River Road High School
Amarillo, TX05-2010
Some College (No Degree) - General Studies
Amarillo College
Amarillo, TXSkills
- Employee training
- Performance monitoring
- Effective communication
- Team building
- Time management
- Customer service
- Data entry
- Critical thinking
- Adaptability
- Attention to detail
- Office software
- Problem solving
- Phone etiquette
- Filing experience
- Multi-line phone systems
- Keyboarding skills
Timeline
Training Manager
Love's Travel Stops & Country Stores Inc.
01.2024 - Current
Restaurant Team Member
Sonic
09.2023 - 01.2024
Customer Care Clerk
Xcel Energy
05.2022 - 09.2023
Massage Therapy License - Massage Therapy
Ace Massage Therapy School
High School Diploma -
River Road High School
Some College (No Degree) - General Studies
Amarillo College
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