Vanessa Dick
Customer Service Representative
Frisco,TX
Summary
Natural leader with proven record of exceeding sales targets and driving customer service excellence. Skilled in training and mentoring new associates on methods and techniques to build customer retention and boost loyalty. Passionate about helping customers and delivering exceptional experiences with every interaction. Talented sales professional with extensive experience in product sales and assessing client needs. Established background as a Pacesetter in Sales.
Overview
26
26
years of professional experience
Work History
Sales Associate
Dillard's Department Store
Frisco, TX
02.2016 - Current
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Achieved perfect attendance and on-time record.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Sales Associate
Macys Department Store
Frisco, TX
10.2013 - 02.2016
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
Assistant Teacher
Kids 'r' Kids Learning Academy
Allen, TX
02.2015 - 11.2015
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Provided one-on-one and group-based learning support to maintain student progress and development.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
- Provided one-on-one and group-based learning support focused on student progress.
Bookkeeping Assistant
Underwater Systems
Cypress, CA
06.2011 - 01.2012
- Matched purchase orders with invoices and recorded necessary information.
- Validated and recorded invoices and resolved discrepancies with vendors.
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches.
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation.
Customer Service Representative
Research Design Specialists
Cypress, CA
03.2011 - 06.2011
- Responded to customer requests for products, services and company information.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Provided primary customer support to internal and external customers.
Warehouse Unloader
Walmart Distribution Center
Opelousas, LA
06.2005 - 05.2010
- Pulled order materials according to pick tickets and delivery schedules.
- Verified orders from shipping and receiving documentation to complete accurate transfers.
- Loaded bulk and route delivery trucks with warehouse goods.
- Packed and palletized items for shipment on outbound trailers.
- Operated forklift to move pallets and heavy items on and off vehicles.
- Kept warehouse clean with daily cleaning, organizing and sanitizing of high-touch surfaces.
- Shipped material and performed boxing, packing, labeling and preparation of related documents.
Beautician
Celebrity Cuts Beauty Salon
Opelousas, LA
01.2005 - 10.2005
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Shampooed, conditioned, cut, colored and styled hair, following individualized client specifications and product recommendations to increase return customer base.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
- Suggested treatments and styles to suit customer appearance and fashion choices.
Office Manager
Service Builders Supply Company
Opelousas, LA
01.1993 - 03.2003
- Maintained computer and physical filing systems.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Coached new hires on company processes while managing employees to achieve maximum production.
Education
Bachelor of Arts - Early Childhood Education
Ashford University
San Diego, CA09.2014
CERTIFICATE - Medical Insurance Coding
ACADIANA AREA CAREER COLLEGE
Lafayette, LA05.2010
LICENSE - Cosmetology Education
Opelousas School of Cosmetology Inc
Opelousas, LA11.2004
Associate of Arts - Business Administration
Southern Technical College
Lafayette, LA10.1988
High School Diploma -
Ville Platte High School
Ville Platte, LA05.1984
Skills
- Teamwork and Collaboration
- Inventory Control Procedures
- Self-Checkout Assistance
- Customer Service
- Sales Expertise
- Educational Sales
- Cash Handling
- Sales Generation
- Stocking and Receiving
- Store Opening and Closing
- Upselling Techniques
- Verbal and Written Communication
- Retail Knowledge
- Credit and Cash Transactions
- Microsoft PowerPoint
- Merchandising
Timeline
Sales Associate
Dillard's Department Store
02.2016 - Current
Assistant Teacher
Kids 'r' Kids Learning Academy
02.2015 - 11.2015
Sales Associate
Macys Department Store
10.2013 - 02.2016
Bookkeeping Assistant
Underwater Systems
06.2011 - 01.2012
Customer Service Representative
Research Design Specialists
03.2011 - 06.2011
Warehouse Unloader
Walmart Distribution Center
06.2005 - 05.2010
Beautician
Celebrity Cuts Beauty Salon
01.2005 - 10.2005
Office Manager
Service Builders Supply Company
01.1993 - 03.2003
Bachelor of Arts - Early Childhood Education
Ashford University
CERTIFICATE - Medical Insurance Coding
ACADIANA AREA CAREER COLLEGE
LICENSE - Cosmetology Education
Opelousas School of Cosmetology Inc
Associate of Arts - Business Administration
Southern Technical College
High School Diploma -
Ville Platte High School
Similar Profiles
Brandon PickensBrandon Pickens
Dock Manager at Dillard's Department Store/ Store ClosedDock Manager at Dillard's Department Store/ Store Closed
Julia LowderJulia Lowder
Lingerie Business Manager at Dillard's Department StoreLingerie Business Manager at Dillard's Department Store
Heidi GreenHeidi Green
Store Secretary at Dillard's Department StoreStore Secretary at Dillard's Department Store
Susan HollowaySusan Holloway
Sales Associate at Dillard's Department StoreSales Associate at Dillard's Department Store
HARSHINI RAVI PREMALATHAHARSHINI RAVI PREMALATHA
Salesforce Administrator at AECC India Pvt LtdSalesforce Administrator at AECC India Pvt Ltd