Summary
Overview
Work History
Education
Skills
Certification
Additional Information
Languages
Timeline
Generic

Vanessa Drouet

La Mesa,CA

Summary

Compassionate professional with a solid 5 year track record in healthcare while continuously committing to providing a positive patient care experience. Currently excelling as an Admitting Clerk in a hospital, where meticulous organizational skills, time management and attention to detail are essential.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Admitting Clerk

Kaiser Permanente
12.2019 - Current
  • Verified patient details and insurance coverage and collected co-pays primarily in the Emergency department.
  • Handled admission processes and discharge procedures to transfer patients from hospital to home care, extended facility and self-care plans.
  • Reviewed hospital schedule and confirmed arrival times.
  • Registered patients for labs, surgeries and radiology.

Behavior Interventionist

Autism Spectrum Therapies
11.2016 - 12.2019
  • Developed intervention plans based on established guidelines and individual needs.
  • Improved behaviors through modeling, role-playing and other effective strategies.
  • Maintained records of ongoing assessments and documentation of updates.
  • Trained teachers and staff on how to spot students in need of help and refer for services.

Assistant Manager

Orangetheory Fitness
05.2018 - 07.2019
  • Created employee schedules to align coverage with forecasted demands.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored team members to enhance professional development and accountability in workplace.

Certified Nursing Assitant

Grossmont Post Acute Care
01.2019 - 06.2019
  • Oversaw and maintained patients' rooms, group living areas, and nurse stations.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Promoted good oral and personal hygiene by aiding patients with ADLs such as: shaving, bathing, and teeth brushing.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.

Education

Bachelor of Arts - Communication

San Diego State University
San Diego
05.2016

Skills

  • Data Entry
  • Critical Thinking
  • Time Management
  • HIPAA Compliance
  • Epic Systems
  • Medical Terminology
  • Regulatory Documentation
  • Compassionate Communication
  • Complex Problem-Solving
  • Dementia and Alzheimer's Knowledge

Certification

Certified Phlebotomy Technician, In progress

Basic Life Support, 01/2024

Certified Nursing Assistant, 12/2018



Additional Information

Kaiser Permanente Volunteer, December 2018 - December 2019

Languages

Spanish
Full Professional

Timeline

Admitting Clerk

Kaiser Permanente
12.2019 - Current

Certified Nursing Assitant

Grossmont Post Acute Care
01.2019 - 06.2019

Assistant Manager

Orangetheory Fitness
05.2018 - 07.2019

Behavior Interventionist

Autism Spectrum Therapies
11.2016 - 12.2019

Bachelor of Arts - Communication

San Diego State University
Vanessa Drouet