Vanessa Duran Jarquin
San Jose,USA
Summary
Dynamic customer-focused professional with over five years of progressive experience in fast-paced operational environments. Demonstrated expertise in troubleshooting complex issues and effectively communicating technical information, resulting in enhanced customer satisfaction. Skilled in cross-functional collaboration and maintaining compliance standards, with a proven track record of training peers and driving operational excellence. Committed to leveraging skills to contribute to team success and elevate service delivery.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Material Specialist
Stryker
07.2024 - Current
- Executed order fulfillment operations for domestic and international shipments, maintaining a focus on accuracy and punctuality in delivery.
- Ensured compliance with international regulations through meticulous preparation and verification of shipping documentation.
- Coordinated efforts with cross-functional teams to identify and resolve discrepancies, optimizing workflow processes and elevating customer satisfaction.
- Coordinated regular updates on order status for stakeholders, reinforcing transparency and cultivating trust.
Front of Store Guest Advocate
Target
11.2023 - 07.2024
- Managed customer service interactions by swiftly addressing inquiries and complaints, fostering a professional and supportive environment.
- Delivered comprehensive training and mentorship to new hires, focusing on company policies and guest service standards, which resulted in streamlined onboarding processes.
- Implemented and upheld cleanliness and organization protocols to support operational integrity and compliance.
- Drove team productivity improvements through strategic communication and interdepartmental collaboration.
Store Assistant Manager
Yogurtland Inc
12.2022 - 10.2023
- Supervised daily operations, focusing on cash handling accuracy, inventory control, and optimal staff collaboration.
- Coached and inspired team members to consistently achieve high standards of customer service.
- Monitored and enforced health, safety, and cleanliness standards to uphold operational integrity.
- Guided associates in understanding and adhering to company values and service expectations through consistent role modeling.
Store Sales Associate
Claire’s
09.2022 - 12.2022
- Supported leadership in achieving sales goals through proactive customer engagement and upselling strategies.
- Delivered fun, personalized shopping experiences by demonstrating product knowledge and assisting with styling choices.
- Assisted in-store operations, including processing store deliveries, visual merchandising, stock takes, markdowns and promotions.
- Ensured the store was kept presentable and inviting to our customers.
Food & Beverage Supervisor
California’s Great America
07.2021 - 09.2022
- Managed team activities during high-traffic periods to enhance customer satisfaction and operational efficiency.
- Oversaw cash management and inventory monitoring to minimize errors and discrepancies.
- Trained and motivated team members to enhance service quality and elevate customer satisfaction.
- Handled guest grievances promptly and effectively, ensuring a positive experience and promoting customer retention.
Education
High School Graduate -
Yerba Buena High School
06-2024
Bachelor of Science - Business Administration
Western Governors University
Salt Lake City, UT2029
Skills
- Effective troubleshooting abilities
- Documentation oversight
- Cross-team cooperation
- Efficient fulfillment management
- Customer-focused sales assistance
- Strategic task management
- Effective communication
- Critical thinking
- Excellent communication
- Detail-oriented approach
Languages
English
Native or Bilingual
Spanish
Full Professional
Certification
- Forklift Operator Certified
- Warehouse & Logistics Management Certified
- Export & Import Documentation Training
- California Food Handler Certified
- Cash Handling & POS Systems
Core Competencies
Customer Support and Relationship Management
- Customer relationship management and complaint resolution | Cross-functional communication and stakeholder engagement | Proactive status updates and transparency-focused communication
Operations and Technical Knowledge
- Order processing, fulfillment, and inventory management | Troubleshooting and problem-solving in complex workflows | Documentation, compliance, and process adherence | Domestic and international logistics
Leadership and Development
- Training, coaching, and mentoring staff members | Team collaboration, coordination, and process improvement | Role modeling company standards and values
Timeline
Material Specialist
Stryker
07.2024 - Current
Front of Store Guest Advocate
Target
11.2023 - 07.2024
Store Assistant Manager
Yogurtland Inc
12.2022 - 10.2023
Store Sales Associate
Claire’s
09.2022 - 12.2022
Food & Beverage Supervisor
California’s Great America
07.2021 - 09.2022
High School Graduate -
Yerba Buena High School
Bachelor of Science - Business Administration
Western Governors University