Vanessa Eriksen
High Point,NC
Summary
Dedicated and dependable professional with over five years of experience in fast-paced environments, including leadership, shipping, e-commerce, inventory, and daily business operations. Experienced in training employees, managing priorities, maintaining accuracy, and stepping up to take on additional responsibilities when needed. Proficient in Microsoft Office with strong organizational, problem-solving, and communication skills. Known for being reliable, detail-oriented, adaptable, and committed to doing quality work.
Overview
1
1
Certification
5
5
years of professional experience
Work History
Shipping Clerk
John-Richard
Whitsett, NC
01.2025 - 09.2026
- Assumed lead responsibility for e-commerce shipping operations, serving as a primary resource for team members and training new employees on order fulfillment procedures, shipping systems, and departmental protocols.
- Coordinated daily outbound shipments, ensuring orders were accurately prepared, documented, labeled, and ready for scheduled carrier pickup.
- Maintained accurate shipping documentation and records while processing a high volume of orders and ensuring information was properly communicated across departments.
- Worked with Customer Service and warehouse personnel to coordinate shipment requests, address discrepancies, and ensure orders moved through the fulfillment process efficiently.
- Resolved shipping discrepancies and order issues by investigating documentation, communicating with internal departments, and identifying appropriate solutions.
- Assisted with training by explaining shipping procedures, workflow processes, and department protocols to new employees.
- Verified outgoing orders for accuracy by reviewing product, shipping, and order information prior to release to carriers.
- Maintained organized shipment records and documentation to support accurate order tracking and efficient warehouse operations.
Assistant Manager
Jersey Mikes
High Point, NC
08.2021 - 12.2024
- Oversaw daily operations during peak business periods, ensuring efficiency and quality standards.
- Managed employee schedules, shift changes, and workload delegation based on business needs.
- Trained new employees on company policies, procedures, and workplace standards.
- Assisted with employee recruitment, interviews, and onboarding.
- Monitored inventory levels, tracked shortages, and coordinated product orders with vendors.
- Operated POS systems, processed transactions, and handled cash management accurately.
Education
High School Diploma -
Liberty University Online Academy
Lynchburg, VASkills
- Problem solving
- Workflow management
- Time management & prioritization
- E-Commerce order fulfillment
- Shipping and logistics coordination
- Initiative and willingness to take on additional responsibilities
- Team leadership & training
- Scheduling & workload delegation
- Microsoft Office Suite (Word, Excel, PowerPoint, Outlook, Teams)
- Reliable & punctual
- Inventory management
- Vendor and cross department coordination
- Dependability
- Quality control & accuracy
- Order processing and documentation
Certification
ServSafe Certification
Timeline
Shipping Clerk
John-Richard
01.2025 - 09.2026
Assistant Manager
Jersey Mikes
08.2021 - 12.2024
High School Diploma -
Liberty University Online Academy