VANESSA ESCALONA DO SANTOS
Austin,TX
Summary
I have experience in sales, data analytics, and customer service with a proven record of leading and managing projects of integration. Expert in developing business strategies, as well as analyzing processes, implementing solutions, financial analysis, and budgeting. Professional with years of experience developing relationships and building strategies within a multi-cultural market. Skilled at long-term customer relationship building and negotiating with excellent performance and ability to respond to any job placement, even under pressure. Years of experience training and managing of personnel.
Overview
5
5
years of professional experience
Work History
Customer Service
H-Mart
12.2020 - Current
• Interpreting for Spanish managers, employees and supervisors
• Identify areas of improvement in customer service processes and suggested changes accordingly.
• Resolve complex problems by working with other departments to provide solutions that meet customer needs.
Identify areas of improvement in customer service processes and suggested changes accordingly.
General Manger
Don Chicken
04.2021 - 11.2022
- Made sure orders were ready promptly and accurately
- Managed inventory weekly and sometimes daily and ordering of products
- Keeping the employees motivated
- Made sure employees followed the strict health guidelines
- Maintained an immaculate workspace and made sure we passed all health inspections with excellence.
Bar Manager
Let Them Talk
02.2020 - 04.2021
- Managed the ordering of thousands of dollars' worth of products weekly
- Maintained the proper rotation of products and ordered new and seasonal merchandise according to sales
- Made sure employees maintained a high standard of service
- Improved alcohol sales by 30% in my brief time there.
Education
College (No Degree) - International Studies
Central University of Venezuela
Caracas, Venezuela01.2012
High School Diploma -
School Niño Jesús De Escuque
Caracas, Venezuela01.2007
Skills
- Excellent communication skills
- Staff development/training
- MS Office proficient
- Great dealing with customers
- Strong Work Ethic
- Excellent Time Management ability
- Adaptive Learner
- Effective collaborator
- Purposeful
- Operational analysis expert
- Thrives Under Pressure
- Superior organization skills
- Very Dependable
- Great Adaptability
- Efficient and fair leader
- Excellent negotiation tactics
- Verbal/written communication
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manger
Don Chicken
04.2021 - 11.2022
Customer Service
H-Mart
12.2020 - Current
Bar Manager
Let Them Talk
02.2020 - 04.2021
College (No Degree) - International Studies
Central University of Venezuela
High School Diploma -
School Niño Jesús De Escuque
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