Vanessa Estrada Katende
Tacoma
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
17
17
years of professional experience
Work History
General Manager
Crumbl Cookies
Bellevue, WA
06.2020 - 01.2026
- Oversaw daily operations to ensure efficient workflow and quality standards.
- Developed training programs for new staff, enhancing team performance and product knowledge.
- Implemented inventory management systems, optimizing stock levels and reducing waste.
- Analyzed sales data to identify trends, informing menu adjustments and marketing strategies.
- Fostered a positive workplace culture through effective communication and conflict resolution strategies.
- Monitored financial performance, implementing cost-saving measures to improve profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
Senior Independent Beauty Consultant
Mary Kay
Tacoma, WA
01.2017 - Current
- Successful Independent Business Owner
- With Qualified Team Member
- Educated clients on product benefits and application techniques.
- Conducted personalized skincare consultations to enhance customer satisfaction.
- Developed and maintained strong client relationships to foster loyalty.
- Trained new beauty consultants on product knowledge and sales strategies.
- Implemented effective follow-up strategies to retain customers post-consultation.
- Collaborated with team members to achieve collective sales goals and objectives.
- Organized promotional events to showcase new products and boost sales.
- Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
- Processed product purchases and payments, coordinating packaging, inventory management, and varying customer requests simultaneously.
Operations Manager
Nothing Bundt Cakes
Tukwila, WA
09.2021 - 06.2022
- Casey H
- (253)734-7761
- Streamlined operational workflows to enhance efficiency across production processes.
- Implemented inventory management systems to optimize supply chain operations.
- Led training programs for staff to improve customer service standards and operational consistency.
- Developed and enforced quality control measures to maintain product excellence and brand integrity.
- Analyzed performance metrics to identify areas for improvement in production efficiency.
- Established vendor relationships to secure high-quality ingredients at competitive prices.
- Oversaw budget management, ensuring financial targets were met while maintaining operational effectiveness.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Buyer
Kid to Kid
Kent, WA
10.2021 - 02.2022
- Gina P
- (253)236-4269
- Collaborated with cross-functional teams to streamline purchasing processes and improve operational efficiency.
- Mentored junior buyers on best practices in vendor management and negotiation techniques.
- Implemented cost-saving measures that improved overall profitability through strategic purchasing decisions.
Support Representative Person
Citizen Access Residential Resource
Kent, WA
05.2020 - 10.2020
- Provided customer support through various communication channels, resolving inquiries effectively.
- Collaborated with team members to improve response times and service quality.
- Educated clients on available resources and services, enhancing user experience.
- Documented common issues and solutions to streamline support processes for future reference.
Evening Manager/ Catering Lead/Marketing Assistant
Crumbl Cookies
Covington, WA
08.2020 - 10.2021
- Directed food preparation and cooking activities to meet health and safety standards.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Controlled food costs and managed inventory.
- Monitored food preparation, production, and plating for quality control.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Trained new hires in food handling and safety protocols to boost knowledge and performance.
- Promoted catering packages with most profitable outcomes without sacrificing client desires.
- Designed catering packages to increase sales and customer experience.
- Maintained strong relationships with clients through clear communication, attentive listening, and personalized service.
Employment Consultant/ Job Coach for disabled individuals
Trillium Employment Services
Auburn, WA
07.2018 - 02.2022
- Michelle S. PM Manager
- (253)735-1553
- Conducted comprehensive assessments to identify client employment barriers and develop tailored action plans.
- Facilitated workshops on job readiness, resume writing, and interview preparation for diverse client groups.
- Collaborated with local businesses to create job placement opportunities aligned with client skills and goals.
- Provided guidance on labor market trends, enhancing clients' understanding of industry demands and opportunities.
- Mentored junior consultants in case management strategies, improving overall team effectiveness and client outcomes.
- Developed strategic partnerships with community organizations to expand resource availability for clients seeking employment.
- Developed customized job search strategies for clients, resulting in increased interview rates and job offers.
- Proofread and edited clients' resumes to improve interview chances.
- Offered ongoing support to clients throughout their job search journey, addressing concerns and challenges as they arose.
Assistant Manager
Chico's
Auburn, WA
07.2018 - 09.2019
- Natasha H. General Manager
- (253)561-8760
- Improved customer engagement through targeted merchandising strategies and visual displays.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Mentored junior staff, fostering professional development and enhancing team cohesion.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
Shift lead /Associate Trainer /Cater Coordinator
Panera Breads
Maple Valley, WA
08.2014 - 05.2019
- Kindy A. – Supervisor
- (425) 310-0012
- Trained and mentored team members on customer service best practices and product knowledge.
- Implemented process improvements that increased workflow efficiency and reduced customer wait times.
- Completed store opening and closing procedures and balanced tills.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Trained and mentored new employees to maximize team performance.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Provided exceptional customer service by addressing inquiries, resolving issues, and maintaining a welcoming atmosphere for patrons.
Personal Nanny
Versteeg Family
Covington, WA
07.2013 - 09.2016
- Jessica and Kyle Versteeg – Employer
- (253) 335-2470
- Family Nanny
- Developed individualized care plans to ensure children's developmental milestones and needs were met.
- Implemented engaging educational activities that promoted cognitive and social skills in children.
- Coordinated daily schedules, balancing educational, recreational, and rest periods effectively.
- Monitored children's behavior, providing guidance and support to promote positive interactions.
- Facilitated communication between parents and children to strengthen family relationships.
- Evaluated children's progress regularly, adjusting care strategies to optimize development outcomes.
- Established a safe and nurturing environment conducive to emotional well-being and growth.
Assistant Manager- Head Preschool/Program Teacher
Miss Lori's Home Childcare Facility
Covington, WA
09.2008 - 06.2013
- Assistant to other Departments
- Lori A. Camilleri – Owner/Operator
- (425) 281-7441
- Supervised daily operations to ensure compliance with childcare regulations and safety standards.
- Developed and implemented engaging educational programs tailored to children's developmental needs.
- Enhanced communication strategies between parents and staff to foster positive relationships.
- Streamlined administrative processes, improving efficiency in record-keeping and reporting systems.
- Conducted regular assessments of children's progress, adjusting activities to support individual learning styles.
- Collaborated with community resources to provide additional support services for families in need.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Education
High School Diploma - K-12th grades
Kent School District
Covington, WA06.2015
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DSHS/State Training Courses
01.2013
Skills
- -Marketing
- -Communication
- - Management
- - Detail Oriented
- - Customer Service
- - Recruitment
- - Problem Solving
- - Leadership
- - organization
- Microsoft office
- Organization
- Customer satisfaction
Timeline
Buyer
Kid to Kid
10.2021 - 02.2022
Operations Manager
Nothing Bundt Cakes
09.2021 - 06.2022
Evening Manager/ Catering Lead/Marketing Assistant
Crumbl Cookies
08.2020 - 10.2021
General Manager
Crumbl Cookies
06.2020 - 01.2026
Support Representative Person
Citizen Access Residential Resource
05.2020 - 10.2020
Employment Consultant/ Job Coach for disabled individuals
Trillium Employment Services
07.2018 - 02.2022
Assistant Manager
Chico's
07.2018 - 09.2019
Senior Independent Beauty Consultant
Mary Kay
01.2017 - Current
Shift lead /Associate Trainer /Cater Coordinator
Panera Breads
08.2014 - 05.2019
Personal Nanny
Versteeg Family
07.2013 - 09.2016
Assistant Manager- Head Preschool/Program Teacher
Miss Lori's Home Childcare Facility
09.2008 - 06.2013
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DSHS/State Training Courses
High School Diploma - K-12th grades
Kent School District