VANESSA E TORRES
Cypress,CA
Summary
Objective and knowledgeable Care Coordinator accountable for performance 12 years in Health and Mental Health advocate staff. Manage delivery of safe, quality patient care. Monitor care delivery initiatives, control costs, interview and maintain compliance with regulations. Dedicated to continuous improvement and optimal resource utilization.
Overview
10
10
years of professional experience
Work History
MENTAL HEALTH ADVOCATE
Mental Health Advocacy Services
Los Angeles, CA
- Utilized social media platforms to disseminate public health information.
- Facilitated access to healthcare services for underrepresented populations.
- Monitored and reported progress of health programs to stakeholders.
- Conducted community health assessments to identify key health needs and challenges.
- Conducted client interviewing process.
- Facilitated and completed forms for underrepresented populations.
- Aided in forms; HUD, SSA
- Reviewed and gathered medical history; charts
Patient Care Coordinator
Holiarty Inc
Irvine, CA
10.2024 - Current
- Coordinated patient appointments and managed scheduling systems to optimize clinic workflow.
- Assisted patients in navigating insurance processes and understanding coverage options.
- Communicated effectively with healthcare providers to streamline patient care plans.
- Ensured accurate documentation of patient information within electronic health record systems.
CARE COORDINATOR
Centene Corporation
St Louis, MI
01.2022 - 10.2024
- Managed daily operations in a healthcare facility, ensuring efficient patient care and compliance with regulations.
- Monitored inventory levels of medical supplies and initiated reordering processes as necessary.
- Analyzed data to identify trends in patient care and operational efficiency for continuous improvement.
- Developed and implemented policies to improve patient services and staff productivity.
- SNF referral process.
- Support Group Operations
- Maintain efficient department functions
- Work closely with internal staff
- Clerical Duties
- Utilized Medical Terminology and Pharmacology
- Documentation of comprehensive medical records
- Facilitated continuity of care and liaison between patient and doctor.
- Led initiatives to improve patient satisfaction scores through enhanced service delivery.
- Reviewed incident reports relating to patient care or safety concerns, implementing corrective actions.
- Spearheaded community outreach programs to promote health awareness and preventive care services.
- Facilitated communication between different departments to ensure seamless patient care.
- Conducted regular staff meetings to discuss goals, progress, and challenges in the facility operations.
- Coordinated with medical staff to ensure high quality of care and adherence to healthcare standards.
- Maintained up-to-date knowledge of healthcare laws and accreditation standards to ensure compliance.
- Collaborated with external healthcare providers for referral programs or specialized patient services.
- Coordinated workflows to elevate team performance and foster long-term success.
SPECIAL EDUCATION PARAPROFESSIONAL
Los Alamitos Unified School District
Los Alamitos, CA
09.2016 - 08.2024
- Organized classroom spaces for lessons, activities and student exploration time.
- Offered advanced support to students in both classroom and outside environments to encourage full participation in activities.
- Provided accommodations and modifications to learners with disabilities to better access grade-level content.
- Aided students and staff members with using computer and educational programs.
PATIENT CARE COORDINATOR
Dr Loomis Kim
Los Alamitos, CA
09.2021 - 12.2022
- Initiated plans for treatments, procedures and medications to foster continuing care requirements.
- Completed patient rounds and maintained case management files to monitor care delivery.
- Evaluated care outcomes with interdisciplinary teams to implement recommendations.
- Secured healthcare data to respect rights of patients and maintain confidentiality.
- Front office coordinator
- Scheduling
- Data Entry
- HIPAA compliance trainings
- Patient Screening
- Answering phones
- Scanning
- Patient Onboarding
- Documentation
- Knowledge of medical terminology
Mental Health Advocate
Mental Health Advocacy Services
Los Angeles, CA
09.2020 - 11.2022
- Advocated for mental health awareness through community outreach programs.
- Facilitated support groups to empower individuals facing mental health challenges.
- Collaborated with healthcare professionals to coordinate client care plans.
- Provided resources and information to clients regarding available mental health services.
- Developed educational materials focused on mental health topics for public distribution.
- Trained volunteers on effective advocacy techniques and client engagement strategies.
- Evaluated program effectiveness by gathering feedback from participants and stakeholders.
- Coordinated service delivery between interdisciplinary teams of medical professionals, ensuring continuity of care for clients.
- Provided crisis intervention services to individuals experiencing acute mental health challenges, ensuring their safety and connecting them with appropriate resources.
- Improved client mental health by conducting regular assessments and creating personalized care plans.
- Connected clients with appropriate support networks, promoting long-term recovery and social integration.
- Established partnerships with external organizations offering complementary services that enhanced the overall support network available to clients.
- Participated in professional development opportunities related to evolving best practices in mental health advocacy, enhancing knowledge base and skillset.
- Conducted outreach efforts targeted at underserved populations, increasing accessibility of mental health services within those communities.
- Enhanced community awareness about mental health issues through organizing educational events and workshops.
- Advocated for improved access to mental health services within the community, leading to increased funding and program availability.
- Assisted families in navigating the complex mental health system, reducing barriers to accessing necessary care for loved ones.
- Evaluated client progress through ongoing treatment plan reviews, adjusting strategies as needed for optimal outcomes.
- Empowered clients to make informed decisions about their treatment options by providing clear explanations of available services and resources.
- Provided empathetic guidance to clients experiencing mental health crises, deescalating situations and connecting them with appropriate support resources.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
- Contacted clients in person, by phone or in writing to ascertain compliance with required or recommended actions.
- Provided crisis intervention and supportive counseling services to assist clients facing issues and problems.
Education
BACHELOR OF ARTS - BIOLOGY
California State University- Northridge
Northridge, CAMaster's Social Work - MSW
Grand Canyon University
Phoenix, AZ03-2027
Skills
- Utilization Management
- Active Listening
- Team Collaboration
- Quality Control
- Data Entry
- Mental health Experience
- Confidentiality
- Customer Interviews
- Dual Diagnosis
- Office Administration
- Socialization
- Regulatory Requirements
- Referrals
- Medical Terminology
- HIPAA Compliance Training
- Caseload Management
- Scheduling
- Scanning
- Management Training
- Professional Development Planning
- Social Determinants Of Health
- Speech Therapy
- Case Management
- Personal Development
- Fully Bilingual Spanish
- Problem Identification
- Time Management
- Patient Relations
- Health Education
- Community-based Educational Programs
- Communication
- Conflict Resolution
- Attention to Detail
- Self Motivation
- Manage records
- Professional Demeanor
- Analytical Skills
- Patient Education
- Professionalism
- Patient Safety
- Medicare Compliance
- Organizational Skills
- Teamwork Abilities
- Professional Networking
- Employee retention strategies
- Interpersonal Skills
- Effective Communication
- Adaptability and Flexibility
- HIPAA Guidelines
- Codes Compliance
- Problem-Solving
- Wellness Services
- Patient Care Assessment
- Adaptability
- Goal Setting
Languages
Spanish
Full Professional
Timeline
Patient Care Coordinator
Holiarty Inc
10.2024 - Current
CARE COORDINATOR
Centene Corporation
01.2022 - 10.2024
PATIENT CARE COORDINATOR
Dr Loomis Kim
09.2021 - 12.2022
Mental Health Advocate
Mental Health Advocacy Services
09.2020 - 11.2022
SPECIAL EDUCATION PARAPROFESSIONAL
Los Alamitos Unified School District
09.2016 - 08.2024
MENTAL HEALTH ADVOCATE
Mental Health Advocacy Services
BACHELOR OF ARTS - BIOLOGY
California State University- Northridge
Master's Social Work - MSW
Grand Canyon University