Vanessa Evans
Gallatin,TN
Summary
My family owned two stores. Started working after school And on weekends at 13 years old. And assisted customers with proper change after purchase and hand written billing receipts. Also, very involved with displays and inventory documentation. At 19 years old went to franchise home office in Los Angeles to train for two weeks and become manager of second family owned retail store. Helped with purchasing clothing , jewelry, and night deposits
Overview
15
15
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Dept of individuals
Gallatin, TN
06.2021 - Current
- Support male ,32 years old with down syndrome in as state hired foster
- Clients mother was former director of New Horizons in Nashville ,Mother has remained in contact after leaving company in 2012 asking if son could move to my home, until Mother can find long term permanent home
- Client has behavioral issues
- I agreed and contacted Navient and gave explanation and I have a reference from Navient as top 5 % biller during tenure
- Client now has permanent home as of November 2022 And I am wanting to come back to work
- I provided medical care with state requirements and Medical records, Med certified with State of TN testing
- Meals and trips and daily outings with documentation daily notes, for billing for care
- Quality inspection of home from 2 quality control state employees during tenure.
- Transported clients to medical and dental appointments to provide support.
- Assisted with daily living activities, running errands, and household chores.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Administered medication as directed by physician.
- Researched community resources and services to provide accessibility and assistance to clients.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Guided patients to restroom to support bladder and bowel relief requirements.
- Provided staff coaching, mentoring, and consultation to enhance performance and professional development.
Account Receivable Specialist
Navient
Nashville, TN
02.2021 - 12.2021
- Account receivables for fifth largest hospital in United States
- Advised patients on current balance and assisted insurance companies, attorneys, on questions about patient summary balance due, set up payment plans, took payments
- Also explained patient account on disputed amounts billed
- Including escalation to other departments if necessary after researching complaint
- Fully trained with PHI, and HIPAA as well as medical billing software EPIC
- Left position for long time friend requested fostering former Director of New Horizons son with down syndrome
- Entered figures using 10-key calculator to compute data quickly, up to 50 calls per day
Temperature Screener
Medix Temp Agency
Nashville, TN
03.2020 - 05.2020
- Ability to take temperature to prevent spread of Covid-19 using proper PPE and following HIPPA standards
- Pathgroup removed temp agency and is using only RNs for position until future notice
- Testing for Covid-19 at lab.
Direct Support Professional
State Of Tennessee Non Profit Agency
03.2018 - 03.2020
- Assisted disabled clients to support independence and well-being.
- Assisted with daily living activities, running errands, and household chores.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Administered medication as directed by physician.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Monitored clients' overall health and well-being and noted significant changes in daily notes
Prior Authorization Pharmacy Technician
Medix Temp Agency / Cigna
Nashville, TN
12.2017 - 02.2018
- ADVISED TEMP POSITION AT INTERVIEW FOR 3 MONTHS with incentive of paid pharmacy technician experience .Also Pulled from training and promoted to assistant to IT trainer during entire training
- Created new customer profiles and updated changes such as quantity and day supply reading sig and Icd -10 codes, and new medications in pharmacy computer systems
- Prepared and submitted coverage determination to Registered Pharmacist then to insurance company for payment ,Including compound meds
- Resolved third-party billing, computer system and customer service issues.
- Provided consultations and answered inquiries from patients, healthcare professionals and physicians regarding drugs, potential side effects, and specified use.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Used two screens with Microsoft office and FDA website, as well as pharmacy software to complete external outgoing documents and internal documents to Registered Pharmacist
Personal Assistant
Triumph Care LLC
05.2016 - 08.2017
- Adhered to State guidelines for workplace safety and customer confidentiality .Helped set personal goals ,assisted with chores and prepared healthy meals for clients .Set up community outings
- Completed daily notes for clients following state guidelines
Night Audit
Quality Inn Hotel
08.2016 - 02.2017
- Received and transferred incoming phone calls via switchboard.
- Closed daily accounts and submitted statements to leadership for ongoing financial reporting.
- Called guests requiring wake-up calls within two minutes of scheduled call, constantly maintaining positive, and welcoming.
- Responded to guest needs quickly and efficiently, noting changes in reservations or special needs for day crew.
- Generated and printed daily financial reports to track hotel performance.
- Handled all duties and tasks for night manager and concierge during busy periods to maintain front desk efficiency.
- Investigated auditing discrepancies by reconciling cash drop and credit card transactions.
Quality Assurance Inspector and Glue Gun Operator
White Staffing
08.2014 - 05.2016
- Developed production tracking and Ensured quality, met production, maintained safety standards
- Inspected incoming and outgoing materials and shipping labels for accuracy and quality.
- Removed imperfect products from shipment line.
- Utilized [Software] to assist with inspections, manufacturing and measuring equipment
House Manager
New Horizons
01.2008 - 02.2013
- Keep daily notes and removed expired or damaged drug products and keep daily record of drug counts
- Transcribed all new prescriptions daily with accuracy
- Budgeted funds and maintained concise records
- Maintained safety, respect and dignity of clients.CPR, and first aid certified, med certified
- Assisted residents with daily hygiene and living tasks.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Trained and supervised staff on proper cleaning techniques, safety protocols and customer service to increase quality standards.
Education
GED -
Tennessee State University
Nashville, TN11.2010
Skills
- Cpr / First Aid
- Grocery Shopping
- Care Plan Assessment
- Diet and Nutrition
- Charting and Documentation
- Mathematical Aptitude
- Problem-Solving Skills
- Allergic Reaction Treatment
- HIPAA
- Billing Dispute Resolution
- Payment Calculation
- Research
Certification
First Aid CertificationCNACPR Certification
Timeline
Direct Support Professional
Dept of individuals
06.2021 - Current
Account Receivable Specialist
Navient
02.2021 - 12.2021
Temperature Screener
Medix Temp Agency
03.2020 - 05.2020
Direct Support Professional
State Of Tennessee Non Profit Agency
03.2018 - 03.2020
Prior Authorization Pharmacy Technician
Medix Temp Agency / Cigna
12.2017 - 02.2018
Night Audit
Quality Inn Hotel
08.2016 - 02.2017
Personal Assistant
Triumph Care LLC
05.2016 - 08.2017
Quality Assurance Inspector and Glue Gun Operator
White Staffing
08.2014 - 05.2016
House Manager
New Horizons
01.2008 - 02.2013
GED -
Tennessee State University
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