Summary
Overview
Work History
Education
Skills
Timeline
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Vanessa Falin

Birmingham,AL

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

7
7
years of professional experience

Work History

Data Analyst Trainee

GlobalLogic
Birmingham, AL
04.2023 - Current
  • Analyzed data sets and identified patterns to improve the accuracy of annotations.
  • Conducted manual annotation tasks on large datasets using natural language processing techniques.
  • Performed quality control checks on annotated datasets before releasing them into production environments.

Senior Customer Support Representative

Protective
Birmingham, IA
12.2022 - 04.2023
  • Provided high-level customer service to resolve escalated customer inquiries.
  • Developed detailed documentation for processes and procedures related to customer support operations.
  • Maintained up-to-date records of all interactions with customers in the company's CRM system.

Assistant Manager

GPM Investments
Gate City, VA
05.2020 - 10.2022
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Maintained up-to-date knowledge of company products and services.
  • Collaborated with management on developing strategic plans for achieving business goals.

Shift Manager

Long John Silver's
Gate City, VA
03.2017 - 05.2020
  • Developed and maintained positive working relationships with staff, customers, and vendors.
  • Monitored store operations to ensure compliance with company policies and procedures.
  • Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.

Education

Certificate of Pharmacy Technician - Pharmacy Technician

Mountain Empire Community College
Big Stone Gap, VA
06-2018

Bachelor of Science - Cyber Security

Jefferson State Community College
Birmingham, AL

Skills

  • Google Analytics
  • Information Processing
  • Adaptability and Flexibility
  • Reliability

Timeline

Data Analyst Trainee

GlobalLogic
04.2023 - Current

Senior Customer Support Representative

Protective
12.2022 - 04.2023

Assistant Manager

GPM Investments
05.2020 - 10.2022

Shift Manager

Long John Silver's
03.2017 - 05.2020

Certificate of Pharmacy Technician - Pharmacy Technician

Mountain Empire Community College

Bachelor of Science - Cyber Security

Jefferson State Community College

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Vanessa Falin