Vanessa Felix
Halo Diagnostics
La Quinta,CA
13
years of professional experience
Dedicated and customer-focused professional with over 10 years of experience in customer service, healthcare administration, front office operations, and team leadership. Experienced in medical scheduling, data entry, patient relations, and retail management. Bilingual in English and Spanish with excellent communication, organizational, and problem-solving skills.
Work History
Data Entry Clerk/Front Desk Receptionist
4 Years 9 Months- Delivered timely and attentive customer service to patients in fast-paced medical office.
- Scheduled and rescheduled patients' appointments.
- Entered physician orders into the scheduling system accurately.
- Contacted physicians' offices to obtain missing order and verify diagnosis codes.
- Verified patient insurance eligibility
- Answered incoming phone calls and assisted patients with questions.
- Maintained accurate patient records while ensuring confidentiality.
- Communicated effectively with patients and healthcare providers in both English and Spanish.
Department Supervisor
7 Years 9 Months- Supervised associates and supported daily department operations.
- Delivered outstanding customer service and resolved customer concerns.
- Assisted customers with purchase and product information.
- Trained and coached team members.
- Maintained clean, organized work areas.
- Performed Head Cashier responsibilities, including cash handlings and register support.
- Worked at the Customer Service Desk handling returns, exchanges, and customer inquiries.
Receptionist
2 Years 4 Months- Greeted and registered patients, ensuring smooth arrival process.
- Answered multi-line phone system.
- Scheduled patient appointments.
- Filed medical charts and maintained patient records
- Faxed, scanned and organized medical documents
- Assisted with general administrative office duties
Education
No Degree - Sociology
High School Diploma
Skills
Data Entry
Medical Office Administration
Medical Scheduling
Appointment scheduling
Multi-line Phone System
Document management
Multi-line phone handling
Customer Service
Collaborative teamwork
Cash Handling
Billing and invoicing
Organizational skills
Problem Solving
Team leadership
Conflict Resolution
Bilingual (English & Spanish)
Communication Skills
Timeline
Data Entry Clerk/Front Desk Receptionist
Halo Diagnostics
09.2020 - 06.2025Read More
Receptionist
Dr. Sadegh Salmassi, MD
04.2014 - 08.2016Read More
Department Supervisor
The Home Depot Store
12.2012 - 09.2020Read More
College of The Desert
No Degree from Sociology
Read More
Delano High School
High School Diploma
Read More