VANESSA FILIPE
Santa Clara
Summary
Bilingual Portuguese-English professional with hands-on experience managing client communication, service records, scheduling, invoicing, and order accuracy. Known for spotting inconsistencies, organizing tasks under changing priorities, and supporting smooth day-to-day operations. Brings cultural knowledge, translation experience, and a careful eye for localized software and website testing.
Overview
13
13
years of professional experience
Work History
Independent Business Owner
Self-Employed Pet Care
Santa Clara, California
03.2022 - Current
- Managed client communications, schedules, service records, and invoicing independently, ensuring accuracy and clarity in all correspondence.
- Adapted to changing requests, prioritized workload effectively, and consistently met timelines while working independently.
- Monitored pet health status and communicated behavior concerns to owners, facilitating informed care decisions.
In-Store Shopper
Whole Foods Market
03.2020 - 03.2022
- Managed order fulfillment flow to ensure timely turnaround while verifying item accuracy, stock status, and substitution options.
- Improved customer satisfaction by resolving concerns with informed, professional service.
- Supported staff with operational tasks to improve workflow efficiency.
- Onboarded trainees with workplace procedures and provided daily task guidance.
Prepared Foods Team Member
Whole Foods Market
10.2019 - 03.2020
- Applied food safety, sanitation, and temperature controls throughout food preparation activities.
- Executed opening and closing procedures, ensuring cleanliness of counters and equipment for next shift.
- Managed operational records to ensure consistency and minimize waste in daily operations.
Dog Daycare Attendant
Spots
Santa Clara, California
09.2017 - 09.2019
- Supervised daycare playgroups, ensuring safe interactions among dogs.
- Conducted routine inspections of facility, identifying and addressing potential hazards to maintain a safe environment.
- Managed feeding schedules and medication instructions for boarding guests.
- Provided customer service support, addressing inquiries quickly to enhance client satisfaction.
Hairstylist Manager
RStudio
Madalena, Pico, Azores - Portugal
07.2016 - 07.2017
- Exceeded personal sales targets through strong product knowledge and tailored upselling to guide customers toward suitable selections.
- Coordinated daily salon workflow through effective appointment scheduling and proactive customer service management.
- Monitored inventory levels for haircare products and tools to ensure availability and support seamless salon operations.
Retail Manager
Pingo Doce
Madalena, Pico, Azores - Portugal
04.2014 - 06.2016
- Supported daily store operations, including opening and closing tasks.
- Tracked inventory, cash, and payroll processes to keep operations running smoothly.
- Trained team members on store procedures and service standards.
- Changed floor plans daily, weekly, and monthly to support higher profitability.
Education
Data Analytics Certificate - Sacramento, CA
Calbright College
Sacramento, CA01-2026
SQL coursework - 04/2025
Break Into Tech
04-2025
Google Data Analytics Professional Certificate - Data Analytics
Google / Coursera
Tableau training and portfolio projects -
Tableau Public
Skills
- Portuguese native fluency
- English fluency
- Client engagement
- Operational efficiency
- Budget management
- Work prioritization
- Service improvement
- Clear communication
- Negotiation skills
- Relationship management
- Cultural awareness
- Customer insights
- Excel proficiency
- SQL querying
- Reporting tools
- Visual data representation
- Problem solving
- Technology adaptability
- Apple products proficiency
- Relationship management
- Attention to detail
Target Role
- Title: EUROPEAN PORTUGUESE LINGUISTIC TESTER | LOCALIZATION QA
- Availability: Available for remote work as well as on-site work in Cupertino and the advertised schedule.
Language Experience
- Informal Portuguese-English Translation & Language support | Ongoing
- Translate, adapt, and review text between English and European Portuguese, ensuring complete accuracy in context, tone, and regional vocabulary.
- Apply native linguistic fluency and deep cultural knowledge of Portugal to maintain natural phrasing and correct register across communications.
- Perform detail-oriented proofreading and terminology checks to ensure clear, high-quality language output.
Timeline
Independent Business Owner
Self-Employed Pet Care
03.2022 - Current
In-Store Shopper
Whole Foods Market
03.2020 - 03.2022
Prepared Foods Team Member
Whole Foods Market
10.2019 - 03.2020
Dog Daycare Attendant
Spots
09.2017 - 09.2019
Hairstylist Manager
RStudio
07.2016 - 07.2017
Retail Manager
Pingo Doce
04.2014 - 06.2016
Data Analytics Certificate - Sacramento, CA
Calbright College
SQL coursework - 04/2025
Break Into Tech
Google Data Analytics Professional Certificate - Data Analytics
Google / Coursera
Tableau training and portfolio projects -
Tableau Public