Charles Maxwell
West Sacramento,CA
Summary
Detail-oriented professional specializing in technical support and customer relations. Known for resolving complex issues swiftly and improving service metrics, ready to leverage skills to enhance customer experiences and operational outcomes.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level positions. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Independent Business Owner
JRC Tuning
Sacramento, CA
2024 - Current
- Developed and implemented operational strategies to enhance customer satisfaction and loyalty.
- Managed financial forecasting, budgeting, and analysis to ensure business profitability.
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Led a team of technicians, providing training and mentorship to improve performance.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
Inside Wireman
Imperial Electric
Gold River, CA
03.2025 - 11.2025
- Installed and maintained electrical wiring systems in residential and commercial buildings.
- Collaborated with senior electricians to troubleshoot electrical issues and ensure safety compliance.
- Assisted in reading blueprints and technical diagrams to facilitate accurate installations.
- Operated hand and power tools for efficient completion of wiring tasks.
- Followed safety protocols to minimize risks during electrical work, promoting a safe work environment.
Internet Sales Manager
Dublin Nissan
Dublin, CA
02.2022 - 01.2025
- Developed and implemented online sales strategies to optimize lead generation and conversion rates.
- Analyzed customer data to identify trends and enhance targeted marketing campaigns.
- Collaborated with cross-functional teams to improve customer experience on digital platforms.
- Trained and mentored junior sales staff in e-commerce best practices and tools utilization.
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Documented customer interactions in CRM system for accurate tracking and follow-up.
- Monitored service metrics to identify trends and recommend actionable solutions for improvement.
Education
No Degree - Computer Information Systems
Coppin State University
Baltimore, MD02.2014
Skills
- Customer service
- Customer relations
- Attention to detail
- Driven and determined
- Desktop technical support
- Technical support
- Software configuration
- Network troubleshooting
- Remote support
- System administration
- Help desk operations
- Application installations
- Wireless networking
- IT documentation
- Network security
- Helpdesk services
Certification
- [IT FUNDAMENTALS], GOOGLE Coursera - 4 weeks
- [Comp Tia A+ ] COMPtia.org Currently in progress expected completion march 2026
Languages
English
Native or Bilingual
German
Native or Bilingual
Timeline
Inside Wireman
Imperial Electric
03.2025 - 11.2025
Internet Sales Manager
Dublin Nissan
02.2022 - 01.2025
Independent Business Owner
JRC Tuning
2024 - Current
No Degree - Computer Information Systems
Coppin State University