Vanessa Flick
King of Prussia,PA
Summary
Dynamic IT leader with a proven track record at DLL, specializing in Salesforce CRM and digital transformation. Excelled in Agile methodologies and cross-functional coordination, driving IT service delivery and enhancing customer satisfaction. Spearheaded major CRM and API integration implementations, showcasing exceptional vendor management and team leadership skills.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Delivery Manager – IT CCO
De Lage Landen
Wayne, PA
01.2024 - Current
- Lead global IT teams responsible for CRM, Uniform APIs, and Asset management applications.
- Performed the Release Train engineer role for significant implementations, including CRM for USA, Canada, and Brazil across Sales and Service Clouds.
- Spearheaded the DLL Anywhere project to enhance agile development team efficiency.
- Coordinated setup and resourcing efforts for CET apartment using Databricks.
- Maintained strong relationships with essential business partners and product leaders.
Delivery Manager – Enterprise Business Services Americas
De Lage Landen
Wayne, PA
07.2015 - 12.2023
- Responsible for IT systems including Global Platforms – integrations, SharePoint, and Global Solutions including ITP, Earchive, Risk (ICV, ICS)
- Oversaw management and coordination of development and production support activities.
- Oversaw multiple lifecycle management upgrades.
- EBS Leader that participated in major North America implementations (MOSAIC, ATS/A2B Retirement)
Team Lead – Enterprise Business Services – Integrations & Risk
De Lage Landen
Wayne, PA
06.2014 - 10.2015
- Managed the IT members and contractors support Integrations and Risk Applications (ICV & ICS)
- Provided guidance and mentorship on API and Java Applications.
- Led the Risk team in their first adaptation of Scrum Methodology with continuous delivery.
Senior Solution Design Consultant – Corporate Center
De Lage Landen
Wayne, PA
06.2012 - 06.2014
- Designed the orchestrated business process and integration layer involving multiple Risk applications, ICV, ICRS, DRSS.
- Led project development team to deploy the front office application with global credit scoring process.
- Led various integration projects involving interactions with multiple IT vendors and internal DLL systems.
- Guided and worked with cross-functional team members to coordinate on standard practices regarding delivery estimates, architecture documents, and integration testing techniques.
Application Consultant – Enterprise Integration Services
De Lage Landen
Wayne, PA
10.2010 - 06.2012
- Led technical upgrade of internal Message Broker, defining project plan and deliverables.
- Supervised task execution, issue resolution, and defect management for developers.
- Streamlined testing coordination, sign-off, and roll-out of Beacon R2 EIS Code 3 weeks before go-live to reduce risk.
- Developed comprehensive functional designs based on business needs which led to the successful deployment of the new Global Credit Scoring process.
- Coordinated activities related to the Technical Recovery test for Integration Systems.
Senior Integration Consultant
Prolifics
New York, NY
01.2002 - 01.2010
- DLL: Beacon ERP Integration Project – Lead Developer
- Designed, developed, and implemented WebSphere Message Broker 6.0 architecture with over 80 reusable services.
- Created and evaluated message flows involving HTTP Nodes, Compute Nodes, and custom logging with Log4j.
- Led integrations for testing, debugging, and defect resolution.
- Collaborated with IBM to execute POC for DataPower XI50 Security Gateway.
- Additional prior consulting experience provided on request.
Education
B.S - Computer Science, Finance
West Chester University of Pennsylvania
Skills
- Agile Methodologies (SAFe, Scrum, Simplify@Scale)
- Continuous Integration Expertise
- IT Service Delivery & Execution
- Expertise in Salesforce CRM
- API Integration
- Digital Transformation
- Cross-functional coordination
- IT Team Management
- Vendor/Supplier Management
- Enterprise Architecture
- Customer Satisfaction
- Performance Monitoring
- Regulatory Compliance
- Information Security
Affiliations
- Girl Scout Leader
- Upper Merion Lacrosse Board Member
- Ruff Ride Captain - raising money for Veterans
Accomplishments
- DLL Customer Champion 2020
Certification
- Certified Scaled Agile Framework Leading SAFe®
Timeline
Delivery Manager – IT CCO
De Lage Landen
01.2024 - Current
Delivery Manager – Enterprise Business Services Americas
De Lage Landen
07.2015 - 12.2023
Team Lead – Enterprise Business Services – Integrations & Risk
De Lage Landen
06.2014 - 10.2015
Senior Solution Design Consultant – Corporate Center
De Lage Landen
06.2012 - 06.2014
Application Consultant – Enterprise Integration Services
De Lage Landen
10.2010 - 06.2012
Senior Integration Consultant
Prolifics
01.2002 - 01.2010
- Certified Scaled Agile Framework Leading SAFe®
B.S - Computer Science, Finance
West Chester University of Pennsylvania
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