Vanessa Flores

•Cash handling
•Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.

•Disbursed cash and checks accurately while maintaining security of cash drawers.

•Processed customer transactions promptly, minimizing wait times.

•Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.

•Answered customer inquiries regarding account balances, transaction history, and service charges.

•Assisted customers in understanding banking products, leading to increased uptake of services.

•Following policies and procedures including dual control.

•Processing referrals and promoting bank services and products.

•Processed deposits, withdraws, loan payments, and other monetary transactions.

• Depositing Cash/Checks
• Completing Wire Forms
• Filing Disputes
• Subsequent Action Form
• ATM Balancing
• CDM Replenishment and Maintenance
• Creating/Printing Debit and Credit Cards
• Submitting Loan Applications for Personal and Auto
• Adhering to BSA, OFAC AND CIP Procedures
• Opening/Closing Accounts
• Adding Joints, Shares and Authorized signers
• Account Monitoring
• Placing Draft Stops
• Address Changes
• Updating member information

• Handling cash
• Stocking/Replenish
• Customer Service