Shaylee Ingold
Weatherford,TX
Summary
Highly skilled in customer service with valuable experience as a waiter, adept at managing high-volume dining environments. Possess strong communication and interpersonal skills, ensuring positive guest experiences and efficient table management. Proven ability to improve workflow and enhance team efficiency, contributing significantly to the restaurant and shop’s reputation for excellence in service. Demonstrated adaptability and problem-solving capabilities in fast-paced settings, leading to increased customer satisfaction and repeat business.
Overview
5
5
years of professional experience
Work History
Teller
First Bank Texas, Mid Cities
Weatherford, TX
01.2025 - Current
- Provided exceptional customer service, enhancing client relationships and ensuring a welcoming environment for all patrons.
- Processed transactions efficiently, achieving substantial improvements in wait times and elevating customer satisfaction scores.
- Worked closely with team members to streamline daily operations, resulting in optimized workflow and reduced errors.
- Monitored cash flow and inventory, identifying discrepancies and implementing corrective measures to uphold financial accuracy.
- Introduced new procedures for handling customer inquiries, leading to noticeable gains in response times and issue resolution.
- Cultivated positive client relationships through attentive service, fostering loyalty and encouraging repeat business:
- Maintained confidentiality of all customer records and information according to company policies.
- Reported any operational issues or system problems that occurred during shift promptly.
- Verified customers' identification to ensure compliance with laws and regulations.
- Balanced cash drawers on a daily basis.
- Handled large volumes of currency quickly and accurately with minimal errors.
- Resolved customer complaints quickly and efficiently in order to maintain positive relationships with clients.
- Adhered strictly to all security procedures related to handling money at the teller window.
- Maintained accurate records of all transactions and customer interactions.
- Performed daily reconciliation of teller drawer within established limits.
- Continuously updated knowledge about banking products, services, policies and regulations.
- Answered customer inquiries regarding bank products and services.
Server
Shep’s
Weatherford, TX
10.2024 - Current
- Greeted guests and provided menus.
- Provided excellent customer service to ensure satisfaction.
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Prepared drinks according to standard recipes.
- Took orders from customers accurately and in a timely manner.
- Checked food before serving it to customers.
- Delivered food orders promptly and courteously.
- Monitored dining room for cleanliness and proper set-up at all times.
- Responded efficiently to guest inquiries and complaints in a professional manner.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Performed opening and closing duties such as setting up the dining area, restocking supplies..
- Followed health safety guidelines when preparing and serving food products.
Office Manager
Addison Tire Service
Edwardsburg, Michigan
08.2020 - 09.2024
- Put together all invoices
- Collecting all data for bookkeeper
- Clean shop and office
- Developed and implemented office policies and procedures.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
Education
High School Diploma -
Edwardsburg High School
Edwardsburg, Michigan05-2024
Associate of Applied Science - Criminal Justice
Southwestern Michigan College
Edwardsburg, Michigan05-2024
Skills
- Food inspection
- Team member support
- Order delivery practices
- Daily specials memorization
- Bill computation
- Shift management
- Quality control
- Sales expertise
- Guest engagement
- Calm demeanor
- Professional appearance
- Point-of-sale system
- Performance improvement
- Cash handling
- Customer feedback management
- Exceptional customer service
- Inventory management
- Specials promotion
- Customer service
Timeline
Teller
First Bank Texas, Mid Cities
01.2025 - Current
Server
Shep’s
10.2024 - Current
Office Manager
Addison Tire Service
08.2020 - 09.2024
High School Diploma -
Edwardsburg High School
Associate of Applied Science - Criminal Justice
Southwestern Michigan College