Vanessa Flores
Lubbock
Summary
I am desired to gain a wide variety of people skills and experience in assisting people with any needs, medical attention, or financial problems. I am always looking for ways to expand my skills and use them to help improve the business as well as making myself more of an asset.
Overview
13
13
years of professional experience
Work History
Title Specialist
Alliance Credit Union
Lubbock, TX
08.2025 - Current
- Run reports on new/closed loans
- Release titles on a daily basis
- Create release of liens as needed
- Process payoff checks and record keep all documentation
- Prep drafting letters/checks
- Process title packets and prepare documentation needed to receive a corrected title from the Tax Office
- Running reports for data collection on titles that we do not have in house
- Communicated with customers to resolve common title issues
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft
- Calculated and remitted state sales tax, service, and other charges
- Analyzed title documents to identify potential issues and resolve any discrepancies
Insurance Specialist
Alliance Credit Union
Lubbock, TX
02.2025 - 08.2025
- Analyzed insurance claims to ensure compliance with regulatory standards.
- Keeping system up to date with current, cancelled, and/or expired policies
- Filed auto claims and cancelled GAP/MCP benefits regulatory
- Processed warranty cancellations and managed charge off accounts
- Filed mail and released titles accordingly
- Followed up on denials, late payments, extensions and other special circumstances
- Reduced claims processing time by effectively collaborating with adjusters, claimants, and internal departments
- Provided exceptional service to clients by guiding them through the claims process stepbystep.
- Responded to customer calls swiftly to resolve issues and answer questions.
CONTACT CENTER
ALLIANCE CREDIT UNION
Lubbock, TX
07.2023 - 11.2024
- My job includes many roles; opening/closing Certificates, assisting questions and transactions with IRA's, transfers, wires, making payments, online banking, sending out mail, ordering checks, connect members with other departments needed, opening/closing branch and I am very flexible with my schedule.
TELLER II
ALLIANCE CREDIT UNION
Lubbock, TX
10.2022 - 07.2023
- My job included many roles; opening accounts, opening/closing CD's, cashing/depositing checks, verifying Loomis, opening/closing branch.
BANK TELLER
FIRST UNITED BANK
Lubbock, TX
10.2021 - 09.2022
- My job included many responsibilities; cashing checks, making deposits, making coversheets, selling money to Loomis, counting money, closing/opening, getting bank deposits ready for the bank courier, update customer profiles, order checks/debit cards, close accounts and restock supplies.
CHECK CASHER
Kings Cash
Lubbock, TX
05.2016 - 07.2016
- Cashed checks while efficiently verifying fraudulent activity
- Prepared deposits that ran to the bank
- Counted money to verify bank runs were accurate
- Closed/opened the store and prepared stock for the day
- Ran front register while managing money handling
ORDER TAKER
TOONZ INK
Lubbock, TX
05.2013 - 08.2013
- My responsibilities included taking orders and handling the cash while preparing the orders to be in appropriate sequence.
Education
High School -
LUBBOCK HIGH SCHOOL
01.2018
Physical Therapy - Nursing
SOUTH PLAINS COLLEGE
Lubbock12.2020
Registered Nurse - Nursing
WAYLAND BAPTIST UNIVERSITY
12.2018
Skills
- Effective communication
- Exceptional customer support
- Approachable and personable
- Effective problem-solving abilities
- Adaptable learner
- Experienced in cash flow management
- Detail-oriented
- Commitment to continuous learning
- Title commitment preparation
- Organizational growth
- Deadline oriented approach
- Record keeping
- Teamwork and collaboration
Timeline
Title Specialist
Alliance Credit Union
08.2025 - Current
Insurance Specialist
Alliance Credit Union
02.2025 - 08.2025
CONTACT CENTER
ALLIANCE CREDIT UNION
07.2023 - 11.2024
TELLER II
ALLIANCE CREDIT UNION
10.2022 - 07.2023
BANK TELLER
FIRST UNITED BANK
10.2021 - 09.2022
CHECK CASHER
Kings Cash
05.2016 - 07.2016
ORDER TAKER
TOONZ INK
05.2013 - 08.2013
Physical Therapy - Nursing
SOUTH PLAINS COLLEGE
Registered Nurse - Nursing
WAYLAND BAPTIST UNIVERSITY
High School -
LUBBOCK HIGH SCHOOL