Vanessa Franzen
200 Park Cir,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Able to prioritize complex workloads, while meeting or exceeding deadlines. Proven ability to work independently, while also thriving in collaborative efforts. Committed to drive team success and contribute to organizational growth.
Overview
22
22
years of professional experience
Work History
Special Projects Manager
King County
2025.07 - Current
- Review, process and adjust bills in accordance with WA State LNI guidelines.
- Research and process incoming checks.
- Conduct audits to find errors and lean out processes.
- Generate and update forms, including SOPs for the Admin Group.
- Comply with HIPAA; adhere to strict confidential policies and procedures.
- Archive digital files.
Administrative Assistant - PT
Cleveland County School District
2024.10 - 2026.02
- Entered and processed all facility bills for school district.
- Created and maintained spreadsheets for energy usage.
- Archived records.
- General office duties.
Claims Administrator
King County
2015.07 - 2023.08
- Provide lead direction to assigned staff.
- Accounting duties and responsibilities for program.
- Process and adjust invoices in accordance with WA State LNI guidelines.
- Develop, implement and revise office policies and procedures.
- Draft correspondence to address errors, complaints and concerns.
- Point of contact in regard to procedures, policies and processes.
- Train staff and create SOPs.
- Performed Claims Assistant duties, as needed.
- Special projects.
Claims Assistant
King County
2004.01 - 2015.07
- Open case files for incoming claims, ensuring technical and legal requirements are met.
- Review, process and adjust invoices per WA State LNI guidelines.
- Create and update vendors.
- Generate and update forms, including SOPs.
- Coordinated communication between claimants, adjusters, and providers to facilitate resolution.
- Maintained organized records of claims and documentation using electronic filing systems.
- Provide excellent customer service.
- Archive claim files.
- Assisted in training new staff on claims procedures and software applications.
Education
No Degree -
Columbia University
New York, NYHigh School Diploma -
Largo Senior High School
LargoSkills
- Administrative leadership
- Processes and procedures
- Project management
- Customer service
- Problem-solving abilities
Timeline
Special Projects Manager
King County
2025.07 - Current
Administrative Assistant - PT
Cleveland County School District
2024.10 - 2026.02
Claims Administrator
King County
2015.07 - 2023.08
Claims Assistant
King County
2004.01 - 2015.07
No Degree -
Columbia University
High School Diploma -
Largo Senior High School