Vanessa Gamez

• Review general accounts receivable incoming correspondence and take timely and appropriate action.
• Analyze account for errors, adjustment, credits, issue corrected entries when required. Escalate complex issues. Updates account information.
• Document communications accurately and completely and follows up as required.
• Perform other duties as assigned and assist in workques where needed.
• Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy

• In charge of posting Epic payment and correspondence as needed.
• Works zero-dollar Explanation of Benefits (EOBs) as assigned.
• Assist in other assigned areas per management.
• Attend daily huddle meetings and any necessary training.
• Managed time efficiently in order to complete all tasks within deadlines
• Demonstrated respect, friendliness and willingness to help wherever needed
• Organized and detail-oriented with strong work ethic
• Used critical thinking to break down problems, evaluate solutions and make decisions
• Developed and maintained courteous and effective working relationships

Worked on a special project that required me to work in the following Practice Management Systems:

• Athena/GE/IDX, Allscripts, Care-4 and EPIC
• Resolved denials from payers based on coding, authorization and registration edits.
• Obtained and provided medical records to resolve medical necessity edits.
• Updated registration in system.
• Attended weekly meetings on Microsoft Teams.
• Balanced and reconciled accounts

• Administered and interpreted electrophysiological testing for infants and children to determine hearing levels
• Documented hearing screen results accurately
• Followed protocol for timely submission of billing, protocols related to security and identification of infants and infection control, safety awareness and other hospital company,and program policies
• Works directly with nursing staff, patients, and parents to communicate relevance of hearing screening and early intervention to support positive outcomes.
• Completed company and hospital orientation or classes, including patient privacy training.
• Assisted with database management for patient, billing and appointment information.
• Scheduled follow up for failed screens to support patients' needs.
• Self-motivated, with a strong sense of personal responsibility
• Worked effectively in fast-paced environments