Vanessa Padilla
Crestline,CA
Summary
Versatile Branch Manager offers financial consulting, cash handling, and employee coaching and training expertise coupled with outstanding time management and conflict resolution skills. A seasoned leader with 10 years of management experience overseeing the day-to-day operations in the private and public sectors. Committed to finding creative ways to motivate employees to exceed customer service and sales goals.
Overview
11
11
years of professional experience
Work History
Branch Manager
San Bernardino County
Crestline, CA
04.2022 - Current
- Currently leading library operations, overseeing the planning of programs and events for all ages
- Actively managing four library staff, handling recruitment, training, and conducting performance evaluations
- Serving as a liaison between the library and external organizations like Friends of the Library
- Actively managing the budget, submitting funding proposals to Friends of the Library, and handling financial tasks, including deposits and reconciliation
- Currently preparing media releases to promote library events within the local community actively
- Continuously evaluating and improving the library collection, consistently surpassing circulation goals by 30%.
Retail Manager
Palace Entertainment
San Dimas, CA
05.2021 - 04.2022
- Procured products strategically, driving sales and surpassing per caps and sales goals
- Managed up-to-date inventory for auditing purposes
- Successfully recruited, scheduled, and supervised 100+ employees, ensuring high guest satisfaction
- Led the retail leadership team of five staff to enhance merchandise presentation, contributing to increased guest appeal.
Sales Manager
Palace Entertainment
San Dimas, CA
09.2014 - 07.2020
- Achieved and exceeded sales goals in 2016, 2017, and 2019, driving over $3 million in group sales revenue and 95% growth
- Developed and maintained relationships with existing and potential business clients
- Managed a portfolio of 100+ accounts, overseeing the entire group sales cycle from initial contact to invoicing
- Communicated effectively with executive-level clients, compiled weekly sales reports for analysis, and provided valuable insights to the marketing department.
Receptionist
Palace Entertainment
San Dimas , CA
07.2014 - 09.2014
- Successfully multitasked in managing responsibilities, including handling a high volume of calls, responding to guest emails, and engaging in effective interpersonal communication
- Managed office operations and facilitated internal communications with staff
- Provided administrative assistance and support to the General Manager and the Sales and Marketing team.
Retail Associate
Ross Stores
Azusa, CA
11.2012 - 09.2014
- Assisted customers in finding products, answered questions, and made product recommendations.
- Greeted customers and provided excellent customer service.
- Processed payments and handled exchanges, returns and refunds according to company policy.
- Expedited newly received merchandise to sales floor.
- Prepared reports on daily sales figures for management review.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Opened and closed cash registers by counting money, separating charge slips and balancing drawers.
Education
Bachelor of Arts in Communication -
University of California San Diego (UCSD)
03.2014
Skills
- Branch Operations Management
- Relationship Building
- Interviewing and Hiring
- Excels in Team Leadership
- Customer Service
- Coaching and Mentoring
- Shift Scheduling
- Community Relations
- Sales Management
- Cash Handling
- Operations Management
- Excellent Work Ethic
- Attention to Detail
- Customer and Vendor Relations
- Strong Interpersonal Skills
- Multi-Tasking Ability
- Excellent Communication Skills
- Client Acquisition
- Staff Supervision
- Staff Development
- Training and Development
- Marketing
- Client Relationship Management
- Document Flow Coordination
- Staff Training
- Staff Recruitment
- Proficient in MS Office
- Decision-Making
- Accounts Payable
- Public Speaking
- Project Management
- Conflict Resolution
- Excellent Time Management Skills
- Performance Reviews
- Key performance indicators
- Human resources knowledge
- Relationship building and management
- Reporting familiarity
- Goals and performance
- Revenue Generation
- Team Player
- Sales expertise
- Friendly
- Product training
Bilingual
English and Spanish
Programs
Microsoft Office 365, Google Suite, CRM Sales Force, Final Cut Pro, Adobe Audition 3, Sound Forge9, Wide Orbit
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Branch Manager
San Bernardino County
04.2022 - Current
Retail Manager
Palace Entertainment
05.2021 - 04.2022
Sales Manager
Palace Entertainment
09.2014 - 07.2020
Receptionist
Palace Entertainment
07.2014 - 09.2014
Retail Associate
Ross Stores
11.2012 - 09.2014
Bachelor of Arts in Communication -
University of California San Diego (UCSD)