Vanessa Garcia
Lithia Springs,GA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
21
21
years of professional experience
Work History
Host (Car Rental) Small Business Owner
09.2020 - Current
- Handled a range of customer service responsibilities including resolving issues with car exchanges, answering telephone calls, facilitating rental contract extensions, and handling returns for both on-time and overdue rentals
- Implemented effective email marketing initiatives that consistently delivered a monthly average of 20 leads and secured 6 new customers.
- Improved performance in sales, management, and operations by identifying and targeting areas for enhancement resulting in a 10% increase.
Host (Airbnb) Property Manager
03.2020 - Current
- Managed various customer service tasks such as travel accommodations, telephone inquiries, and processing rental contracts along with check out/ins and incidental charges
- Attracted new tenants by utilizing advertising on social media platforms, conducting property viewings, and fostering referrals
- Built relationships and made accommodations to achieve top guest satisfaction, resulting in 95% satisfaction ratings and generating 2-3 times repeat business each month since 2021.
School Bus Driver
First Student
04.2013 - Current
- Maintained Connecticut driver's license for legally operating school buses, facilitating student transport, field trips, and various other purposes.
- Facilitated good communication and transparency by providing parents with necessary information.
- Managed time efficiently so that routes are completed within the allotted timespan.
- Performed pre-trip inspections of the bus according to established procedures.
- Responded quickly in emergencies by taking appropriate actions.
- Tallied student count, mileage, and fuel usage reports, forwarding to the immediate supervisor for documentation purposes.
- Generated regular reports summarizing dispatch activity including number of orders processed per day, week, month.
- Answered inbound calls, chats and emails to facilitate customer service.
Retail Bank Teller/Customer Service
Peoples United Bank
08.2010 - 06.2013
- Processed standard tell transactions for 25+ customers per hour, which included servicing client accounts, accepting loan payments, managing safe deposit box payments, cashing checks, and balancing cash drawers
- Built trust and rapport with customers by memorizing the names of over 50 regular clients along with their financial preferences. Exploited this knowledge to optimize sales potential, resulting in quality customer service.
- Respond to customer account inquiries from 130+ weekly accounts
- Consistently exceeded sales targets, resulting in a remarkable 10% growth of total sales in just two months by actively promoting and cross-selling bank products to both existing and potential customers.
Hospital Unit Secretary
Bridgeport Hospital
04.2003 - 06.2010
- Provided clerical support including filing, faxing, photocopying, and data entry of patient information into electronic health record systems.
- Maintained strong and trusting rapport with patients and all healthcare staff to build relationships.
- Monitored inventory levels and placed daily and weekly orders for unit supplies
- Processed lab paperwork and requests according to physicians' orders
- Transcribed doctors' medication orders, lab test requests, and care plans
- Organized and maintained a patient chart filing system to promote quick data finding for staff
- Scheduled diagnostic tests and procedures for patients according to established protocols.
- Performed basic bookkeeping duties such as tracking payments received from insurance companies or patients.
- Participated in quality improvement projects to enhance unit efficiency and patient satisfaction.
Education
Technology Sales Certificate -
Course Careers
06.2024
Gateway Community College
New Haven, CTSkills
- Inbound and Outbound Calling
- Scheduling
- Customer Relationship Management (CRM)
- Product Knowledge
- Data Entry
- Computer Proficiency
- Microsoft Office Suite
- Order Processing
- Problem-solving abilities
Websites
Awards
Gateway Community Technical College, 08/2010, 05/2013, Dean's List- Fall 2012,Spring 2013
Timeline
Host (Car Rental) Small Business Owner
09.2020 - Current
Host (Airbnb) Property Manager
03.2020 - Current
School Bus Driver
First Student
04.2013 - Current
Retail Bank Teller/Customer Service
Peoples United Bank
08.2010 - 06.2013
Hospital Unit Secretary
Bridgeport Hospital
04.2003 - 06.2010
Technology Sales Certificate -
Course Careers
Gateway Community College
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