Vanessa Garcia

Manpower Planning, Recruiting and Hiring

• Develop annual manpower plans to identify hiring needs and recruiting approaches month-by-month basis. Part of that plan is to identify Certified Field Trainer (CFT) needs and schedule for training of those CFT's.
• Based on the annual manpower plan, recruit candidates for service technician positions, both skilled and unskilled, as well as sales positions for both Water Restoration and Excavation.
• Conduct interviews with candidates for open positions. Arrange other interviews with other Managers and CFTs (ride-alongs)in the Branch.
• Make hiring decisions with all individuals who were involve in the interview process.

Service Technician Training and Development

• Provide training and coaching to first year service technicians who have completed initial training for the purpose of increasing their earnings and reducing the first year turnover.
• Focusing on low performers by creating Game Plans to help them meet company standards by providing them additional training, coaching encouragement to build confidence on their ability to sales and create value on the services we provide.
• Giving recognition to our top performance by congratulating them in our monthly branch meetings and give them prices for providing World Class Services to our customers.

Recruiting and Hiring Licensed Professional Security Officers

• Responsible for the manpower in over 36 sites in our territory to ensure all positions are staffed according to contract requirements and effectively managed branch overtime through proper scheduling and staffing.
• Maintained a qualified, sufficient pool of rovers for backfill of vacant positions as needed.
• Resolved payroll discrepancies in a timely and efficient maner, and communicate status of such exposure for the Company.
• Followed all company policies regarding timekeeping procedures, meal and rest period breaks. Conducted weekly audits of timekeeping records for accuracy.
• Conducted disciplinary and counseling sessions with Security Professionals as needed in the proactive and professional manner.
• Initiated termination procedures as needed for voluntary and involuntary separations
• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Assisted with day-to-day operations, working efficiently and productively with all team members.

• Overseen the South Florida and Texas Accounts on Home Improvement Financing.
• Assisted the Business Owners that used our program to provide Credit Financing options to their customers.
• Assisted the business owners in how to use our plattform and their customers applications
• Responsible for assisting customers with questions about their credit accounts and payment options.
• Helped the company to improve the conversion rate by increasing the credit limits on the approvals.

Managed a route under a 1099 Contract with the delivery company.

• Delivered packages to customer doorsteps and business offices.
• Completed on-time deliveries by choosing best and most efficient routes.
• Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
• Operated vehicle safely in highly congested areas with no traffic violations.
• Completed rush deliveries on tight timetables to satisfy customer needs.
• Loaded truck and properly secured items to prevent damage for deliveries.
• Worked scheduled hours as required and took on available shifts during holidays and busy periods.
• Communicated with dispatchers to stay informed of changes to routes and delivery schedules.

• Coordinated driver dispatch to accomplish daily delivery requirements.
• Checked that each scheduled route was appropriately covered by delivery drivers.
• Provided training and guidance to new dispatchers.
• Monitored and tracked status of shipments in transit to confirm on-time delivery.
• Worked closely with customers to effectively resolve issues and complaints.
• Facilitated training sessions for new dispatchers, elevating team's overall knowledge and capabilities.

• Supervised 12 locations, enforcing high-quality standards of operation.
• Ensured compliance with company policies and procedures as well as federal/state regulations by conducting regular audits of operational practices at each location within the district.
• Boosted employee morale by creating a positive work environment that encouraged teamwork, collaboration, and professional growth opportunities.
• Maintained a great client relationship with our business partners such as Rooms To Go, BrandSmart USA, HHGregg, American Signature, Chuck's Furniture, BadCock Furniture, Sears and many more vendors.
• Developed and executed comprehensive training programs for store managers, resulting in improved employee performance and customer satisfaction.
• Analyzed sales data to identify growth opportunities and areas for improvement across district.
• Cultivated strong relationships with store managers, offering guidance and support to achieve their targets.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.

• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Approved regular payroll submissions for employees.
• Reconciled daily sales transactions to balance and log day-to-day revenue.

Managed customer accounts, Sales, Collections, Deliveries and Inventory.

• Developed customized account plans for clients to help them achieve their business goals.
• Established long-term customer relationships to enhance client loyalty and satisfaction.