Trina Campbell
Lake Worth,FL
Summary
Experienced professional with a deep understanding of Forbes and the hospitality industry. Consistently delivers exceptional service to exceed expectations and create memorable guest experiences. Skilled in team leadership and operational management, driving collaboration and achieving impactful results. Proficient in conflict resolution, process optimization, and strategic planning. Recognized for reliability, effective communication, and cultivating a positive work environment that promotes productivity.
Overview
7
7
years of professional experience
Work History
Supervisor, In-Room Dining
The Boca Raton
Boca Raton, Florida
07.2023 - Current
- Managed and oversaw daily operations of in-room dining service.
- Supervised a team of staff, ensuring high standards of service and guest satisfaction.
- Served as a Department Trainer, onboarding and guiding new team members.
- Handled guest inquiries and resolved issues promptly and professionally.
- Coordinated with kitchen and other departments to ensure efficient order delivery.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
Banquet Server
EAU Palm Beach Resort & Spa
04.2021 - 05.2023
- Served as a banquet server for Forbes 5-Star Resort & Spa.
- Assisted with event setup and breakdown, ensuring the timely execution of events.
- Maintained table settings by removing courses as completed, refilling water glasses, and anticipating guests' needs.
- Managed food and beverage service for events with an average of 300+ guests.
Floating Server
Key Staffing
12.2020 - 04.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Area Supervisor
Ross Dress For Less
10.2018 - 12.2020
- Ran day-to-day operations, including payroll and cash management for 25 employees.
- Supervised end-to-end stock management.
Education
Associate of Science -
Everest College
West Valley City, UT10.2002
High School Diploma - undefined
Copper Hills High School
West Jordan, UT03.1996
Skills
- Employee engagement techniques
- Strategic decision-making
- Collaborative team development
- Operational efficiency management
- Relationship building
- Schedule optimization
- Training and mentoring
- Customer service
- Operations management
- Attention to detail
- Decision-making
- Analytical thinking
- Processes and procedures
- Complex Problem-solving
- Process monitoring and improvement
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Documented and resolved [Issue] which led to [Results].
- Supervised team of [Number] staff members.
Awards
3rd Quarter Shooting Star - The Boca Raton Resort, 2024
Timeline
Supervisor, In-Room Dining
The Boca Raton
07.2023 - Current
Banquet Server
EAU Palm Beach Resort & Spa
04.2021 - 05.2023
Floating Server
Key Staffing
12.2020 - 04.2021
Area Supervisor
Ross Dress For Less
10.2018 - 12.2020
High School Diploma - undefined
Copper Hills High School
Associate of Science -
Everest College
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