Jerry Compton
Cypress
Summary
Dynamic professional with extensive expertise in team leadership and operational management, consistently driving collaboration to achieve impactful results. Proven ability in conflict resolution, process optimization, and strategic planning, adapting seamlessly to evolving business needs. Renowned for reliability and strong communication skills, fostering a productive work environment that encourages growth and innovation. Committed to leveraging these strengths for effective contributions to organizational success.
Overview
18
18
years of professional experience
Work History
Headend Supervisor
Comcast Cable
Houston, TX
10.2016 - Current
- Team member of National HE progression evaluation and evolution
- Highest ENPS and Your Voice results for several years
- Lead and collaborated with team in first NGAN project at Tidwell hub.
- Work with VEO, CI, SIT, AE, National, and business partners on deployment strategies on next generation technologies for the headend and hubs
- Inspect quality of work and maintain standards of excellence in headend/hub for quality assurance
Network CommTech Supervisor
Comcast Cable
Houston, TX
06.2008 - 10.2016
- Supervise team of technicians in the continued maintenance of HFC plant from head-end to customers home
- Work with Commtech Supervisors in resolving network challenges affecting quality of customer experience
- Collaborate with LMC, Customer Satisfaction, Engineering, and Managers to maximize quality of services delivered to customer
- Inspect the progress and quality of work completed by our technicians on a weekly basis, to include safety related items
Education
High School Diploma -
Reagan High School
Houston, TXAssociates of Arts - Business
University of Phoenix Online
Skills
- Employee training
- Results driven
- Team leadership
- Service excellence
- Employee engagement techniques
- Workforce development
- Project execution management
- Financial budget oversight
Timeline
Headend Supervisor
Comcast Cable
10.2016 - Current
Network CommTech Supervisor
Comcast Cable
06.2008 - 10.2016
High School Diploma -
Reagan High School
Associates of Arts - Business
University of Phoenix Online