Vanessa Garcia
Roselle,IL
Summary
Detail-oriented professional with a strong background in customer service, team management, and student engagement. Skilled at building effective communication strategies and improving day-to-day operations to deliver better service. Passionate about using analytical and problem-solving skills to develop innovative ideas and create meaningful improvements.
Overview
3
3
years of professional experience
Work History
Student-Aid
Harper College
09.2023 - 06.2024
- Managed front desk operations at the Academic Support Center to provide accurate academic support to students.
- Acted as a front desk receptionist for the anatomy room, writing center, and tutoring center, welcoming students and managing inquiries.
- Assisted students in locating appropriate tutors and resources to enhance academic support.
- Welcomed visitors warmly, ensuring a positive experience and fostering a supportive environment.
- Answered phones professionally in accordance with organizational protocols.
- Used proper telephone etiquette, answered calls and caller questions, and transferred to proper extensions.
- Maintained a professional voice and demeanor, effectively representing the organization in all interactions.
Receptionist
Harper College
06.2024 - Current
- Oversaw student workers and front desk operations for Center for New Students, ensuring smooth daily functioning.
- Directed new students to academic advisors, facilitating access to necessary support.
- Scheduled academic advising appointments
- Managed inquiries from high school students interested in college-level courses
- Provided students with information regarding testing requirements for courses
- Conducted interviews, hired, and trained student workers, thereby enhancing team capabilities in my department.
- Offered great customer service to all new students
Education
Bachelor's Degree - Business Administration
DePaul University
Chicago, IL06-2026
Skills
- Data Management
- Organizational Skills
- Problem Solving
- Appointment scheduling
- Data organization
- Interpersonal skills
- Customer service
- Effective communication
Public Service
Poplar Creek Library, Streamwood, IL, 2021-06, 2023-05, Helped with community events, interacted and helped patrons, actively helped with child programs, provided technical support to patrons utilizing computers and printers within the library.
Timeline
Receptionist
Harper College
06.2024 - Current
Student-Aid
Harper College
09.2023 - 06.2024
Bachelor's Degree - Business Administration
DePaul University