Vanessa Garcia Macias
Buckeye,AZ
Summary
Dedicated account manager with proven skills in customer relationship management and payment processing. Known for fostering positive customer experiences and effectively handling high-volume transactions.
Overview
11
11
years of professional experience
Work History
Account Manager
Cash Time Loan Center
Goodyear, Arizona
08.2025 - Current
- Following up with New and Current leads in a timely manner.
- Answering phones quickly and efficiently while following proper script.
- Taking payments over the phone and in office.
- Inspected vehicles, conducted test drives, and installed GPS systems for high loan requests to ensure compliance and customer satisfaction.
- Entering customer's data into the system to determine customers qualification amount or denial.
- Collected payments from past due customers, set up payment arrangements, and verified employment and references to facilitate timely account resolution.
- Ensuring customers have maximum understanding of loan contracts, signing proper forms and submitting to designated departments.
- Conducted customer surveys to gather feedback on service experiences for quality improvement.
- Generated leads through cold calling, contributing to overall sales pipeline growth.
Retail Sales Associate/ Acting supervisor
Ross Dress for Less
Goodyear, Arizona
05.2022 - Current
- Provided exceptional front-line service for customer inquiries, purchases, and issue resolution in high-volume retail environment.
- Ensured loss prevention by adhering to security protocols and merchandise protection standards.
- Supervised team of 15 associates, efficiently delegating workload and coordinating daily operations and truck processing.
- Managed opening and closing procedures while overseeing daily operations and ensuring smooth workflow.
- Operated various office equipment such as calculators and scanners for efficient transaction processing.
- Prepared and verified cashier register tills, ensuring accuracy in cash handling processes.
- Maintained organized cash office, ensuring secure storage of funds and balancing cash drawer receipts.
- Optimized product placement and inventory levels by analyzing market trends in collaboration with store managers.
Front Desk Receptionist
Ritchie Bros. Auctioneers
Phoenix, Arizona
08.2018 - 03.2020
- Acted as the first point of contact for clients, providing detailed information on services and upcoming events.
- Managed transactional processes, including payment processing, invoicing, and account verification, with accuracy and confidentiality.
- Coordinated with third-party service providers to resolve customer needs efficiently while managing high-volume inbound calls and maintaining professionalism.
- Managed incoming calls, directing them to appropriate departments to ensure seamless customer service.
- Maintained an organized reception area and ensured that all guests were attended to promptly.
- Processed cash transactions with precision, ensuring accuracy and adherence to confidentiality protocols.
- Accurately processed large cash transactions while adhering to confidentiality protocols.
Customer Service Representative
Cash Time Loan Centers
Phoenix, Arizona
08.2015 - 01.2017
- Resolved customer inquiries and complaints through effective communication strategies.
- Provided exceptional service to enhance customer satisfaction and loyalty.
- Served as primary client contact, delivering accurate information to enhance customer understanding.
- Maintained current knowledge of loan products and services to provide accurate information.
- Trained new staff on customer service protocols to ensure consistency in service delivery.
- Recorded customer interactions in company database to support ongoing service improvements.
Education
High School Diploma -
Carl Hayden Community High School
Phoenix, AZ05-2011
Skills
- Customer relationship management
- Market analysis
- Payment processing
- Data entry
- Cold calling
- Cash handling
- Process improvement
- Team supervision
- Problem solving
- Product training
- Vehicle inspection
Languages
Spanish
Native/ Bilingual
English
Professional
Timeline
Account Manager
Cash Time Loan Center
08.2025 - Current
Retail Sales Associate/ Acting supervisor
Ross Dress for Less
05.2022 - Current
Front Desk Receptionist
Ritchie Bros. Auctioneers
08.2018 - 03.2020
Customer Service Representative
Cash Time Loan Centers
08.2015 - 01.2017
High School Diploma -
Carl Hayden Community High School