Summary
Overview
Work History
Education
Skills
Awards
Volunteer Experience
Extracurricular Activities
Music Artistic Achievement
Leadership Experience
Accomplishments
Affiliations
Timeline
Generic

Vanessa Garnica

Fresno

Summary

I am a hardworking crew leader, skilled in managing the closing staff, and working closely with customers. I make sure to provide the best customer service by making the customers' needs my priority. I work well and efficiently during rush hours, while still providing the best customer service and making the customers feel welcome. I keep a positive attitude, and I am very friendly.

Overview

7
7
years of professional experience

Work History

Crew Leader

Cold Stone Creamery
Fresno
04.2025 - Current
  • Monitored employee performance and provided feedback for improvement.
  • Managed inventory levels by ordering supplies when necessary and ensuring accuracy in stocking items.
  • Developed and implemented effective training programs for new hires.
  • Trained new hires on job responsibilities, safety protocols, and company policy.
  • Assigned work duties, monitored workflow, and evaluated results.
  • Maintained high standards of customer service during peak hours.
  • Provided guidance and support to team members in order to ensure successful completion of tasks.
  • Informed customers about product pricing and answered questions regarding products and services available in the store.
  • Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
  • Greeted customers and provided friendly customer service.
  • Resolved customer complaints in a professional manner.
  • Assisted co-workers with tasks as needed to ensure smooth operations of the store.
  • Operated cash registers to process payments for goods and services.

Volunteer

Valley Children Hospital
Fresno
06.2018 - 10.2020
  • I was a PlayPal.
  • My volunteer services include monitoring the children as they are in the playroom. This means ensuring their safety, making them feel welcome and comfortable, providing my assistance, and keeping them company by reading books, playing board games, coloring, and overall doing fun and age-appropriate activities.
  • My job was to escort patients to the the play room from their hospital room, ensuring the upmost safety.

Education

Fresno State University - Forensic Behavioral Science

Fresno State University
Fresno, CA, USA
05.2025

University High School -

University High School
Fresno, CA, USA
05.2021

Skills

  • Behavioral analysis
  • Crisis intervention
  • Data interpretation
  • Customer service
  • Team collaboration
  • Employee training
  • Time management
  • Patience
  • Friendly
  • Active listening and empathy
  • Problem-solving for customer concerns
  • Upselling and product recommendations
  • Positive attitude and energy
  • Adaptability in a fast-paced environment
  • Reliability and strong work ethic

Awards

  • Dean's List, University High School, 12, 05/31/21
  • Honor Roll, Bullard Talent, 8, 08/01/16

Volunteer Experience

Play Pal Valley Children's Hospital, Fresno, California, 10, 11, 4, 107, 06/01/18, 10/31/20

Extracurricular Activities

Earth Club, 11, 12, 1, 09/01/19, 05/31/21 University High School Band, 9, 5, 08/01/16, 08/31/17 Bullard Talent Band, 6, 7, 8, 5, 08/01/13, 08/31/16

Music Artistic Achievement

Choir, 10, 11, 12, 3, 08/01/18, 05/31/21

Leadership Experience

Bullard Talent Middle School, Organized school events. Communicated with students and teachers regarding events. Provided support to students in accomplishing their goals. Worked hard to help and serve others and encouraged students to do their best.

Accomplishments

I received an Honor Cord for my bachelor 2025 degree in Forensic Behavioral Science.

Affiliations

In High School, I was a part of the Earth Club, played the clarinet my freshman year, and participated in Choir in grade 10, 11, and 12.

Timeline

Crew Leader

Cold Stone Creamery
04.2025 - Current

Volunteer

Valley Children Hospital
06.2018 - 10.2020

Fresno State University - Forensic Behavioral Science

Fresno State University

University High School -

University High School

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Vanessa Garnica