Vanessa Gass
San Marcos,TX
Summary
Small engine mechanic with expertise in mechanical diagnostics and customer relationship management. Enhanced equipment reliability through accurate repair estimations and effective problem-solving. Committed to exceptional service that increases customer satisfaction and operational efficiency in high-pressure environments.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Small Engine Mechanic
Tellus Equipment Solutions
New Braunfels, TX
08.2025 - Current
- Provided preventative services & repairs on riding mowers/zero turns, ensuring optimal performance for this equipment dealer.
- Diagnosed equipment problems and recommended relevant services, enhancing customer satisfaction and equipment reliability.
- Developed accurate repair estimates using multiple software platforms, facilitating timely service delivery.
- Assisted team members to meet business requirements.
Registered Respiratory Therapist-PRN
Ascension Hays
Kyle, TX
04.2020 - Current
- Utilized CPAP/BiPAP, mechanical ventilation, tracheostomy care, lung expansion, and secretion clearance modalities to improve patient respiratory function.
- Effectively managed respiratory based bedside care for patients using facility protocols and evidence-based practices in acute & intensive care based settings.
- Administered respiratory treatments and conducted EKG and ABG diagnostics to support patient assessments.
- Delivered respiratory care services, enhancing patient recovery at this healthcare facility.
Windows Distribution Center Services Coordinator
McCoy's Building Supply
San Marcos, TX
09.2024 - 08.2025
- Coordinated window services across 18 locations, ensuring timely and effective service delivery.
- Developed and optimized service routes for 3 technicians, enhancing operational efficiency.
- Maintained crucial shared spreadsheets that contained pertinent data for operations.
- Facilitated communications with staff and customers via phone and email, fostering collaboration and information flow.
- Assisted with other duties in the warehouse including directing phone traffic, unloading trucks, inventory clerk duties, & invoicing orders.
Field Applications & Sales Specialist
Blue Mountain Equipment
McKinney, TX
08.2023 - 03.2024
- Coordinated equipment demonstrations with dealers and end users, ensuring effective communication and engagement.
- Hosted safety and preventative maintenance trainings for end users, improving their understanding and compliance.
- Provided safety and preventative maintenance training and product demonstrations for product distributors, enhancing user knowledge and equipment operation.
- Diagnosed and resolved technical and mechanical issues on various equipment.
Stihl Service Technician/Sales Associate
McCoy's Building Supply
San Marcos, TX
01.2020 - 08.2023
- Managed Stihl product brand at building supply store, enhancing customer engagement and product visibility.
- Successfully maintains parts and inventory of all Stihl equipment.
- Ensured availability of parts and inventory for Stihl equipment to support operations.
- Guided other store locations on Stihl repairs and processes, improving consistency and service quality across stores.
Tool Technician/Tool Rental Associate
Home Depot
New Braunfels, TX
09.2002 - 01.2020
- Delivered exceptional customer service while repairing equipment for home improvement retailer, enhancing customer satisfaction.
- Successfully troubleshoot & perform repairs on customer and fleet equipment which includes small combustible engines including 2-cycle and 4-cycle.
- Diagnosed and repaired various electrical tools, both small and large, in a workshop environment.
- Managed stock inventory for customer and rental fleet repairs, ensuring timely availability of essential tools.
- Communicated effectively with customers to provide prompt solutions for their equipment needs, improving overall service experience.
Education
Bachelor of Science - Respiratory Care
Texas State University
San Marcos, TX05-2019
Skills
- Mechanical diagnostics
- Equipment maintenance
- Preventive maintenance
- Electrical repair
- Repair estimation
- Customer relationship management
Certification
- Registered Respiratory Therapist/Certified Respiratory Therapist/Respiratory Care Practitioner-State of Texas
- Basic Cardiovascular Life Support (BLS) & Advanced Cardiovascular Life Support (ACLS) Certification-American Heart Association
Timeline
Small Engine Mechanic
Tellus Equipment Solutions
08.2025 - Current
Windows Distribution Center Services Coordinator
McCoy's Building Supply
09.2024 - 08.2025
Field Applications & Sales Specialist
Blue Mountain Equipment
08.2023 - 03.2024
Registered Respiratory Therapist-PRN
Ascension Hays
04.2020 - Current
Stihl Service Technician/Sales Associate
McCoy's Building Supply
01.2020 - 08.2023
Tool Technician/Tool Rental Associate
Home Depot
09.2002 - 01.2020
Bachelor of Science - Respiratory Care
Texas State University