Vanessa Givens
Twentynine Palms,CA
Summary
Results-driven professional with extensive experience in Customer Service and Transportation, particularly at Spark Delivery. Expertise in enhancing delivery efficiency and maintaining high customer satisfaction through effective communication and time management. Proven skills in Team Leadership and Safety Protocols, ensuring compliance and operational excellence.
Overview
11
11
years of professional experience
Work History
Driver/Independent Contractor
Spark Delivery
10.2025 - Current
- Ensured timely deliveries by navigating efficient routes for optimal service.
- Maintained safety compliance through regular vehicle inspections and maintenance checks.
- Trained new drivers in company procedures, enhancing operational efficiency and safety.
- Enhanced delivery efficiency by implementing strategic route planning improvements.
- Resolved customer issues promptly, leading to improved satisfaction and loyalty.
- Achieved a perfect driving record by adhering to traffic laws and regulations.
Case Manager
Miracle Conception
02.2024 - 10.2025
- Enhanced client outcomes by coordinating comprehensive case management services.
- Implemented individualized service plans to better support client needs and goals.
- Conducted detailed assessments to identify client issues and necessary interventions.
- Resolved client grievances promptly, increasing overall satisfaction and trust.
- Coordinated essential services, promoting clients' well-being and self-sufficiency.
- Tracked client progress and provided timely crisis interventions as needed.
Waitress/Cashier
Palm Springs Aerial Tramway
05.2023 - 03.2024
- Enhanced guest satisfaction by providing exceptional service in high-volume dining.
- Streamlined food and beverage orders using efficient POS systems effectively.
- Trained new staff on menu offerings and service standards for consistent quality.
- Ensured timely order delivery through collaboration with kitchen staff.
- Resolved customer complaints swiftly, boosting overall guest satisfaction ratings.
- Maintained organized and clean dining area during shifts for positive experiences.
Manager
Juicy Juicy Organic Juice Bar
04.2015 - 01.2020
- Supported team objectives by assisting in daily operational tasks.
- Utilized company systems for effective task management and communication.
- Enhanced job-related skills by participating in training sessions.
- Ensured smooth workflow through collaboration with team members and stakeholders.
- Adapted quickly to changing priorities in a dynamic work environment.
- Organized records of activities to improve future process efficiency.
Education
High School Diploma -
Yucca Valley High
Yucca Valley, CA05-2013
Skills
- Time management
- Customer service
- Flexible schedule
- Punctuality
- Safety protocols
- Performance improvement
- Transportation
- Team leadership
- Decision-making
- Verbal and written communication
- Strong multitasking
- Team collaboration
Timeline
Driver/Independent Contractor
Spark Delivery
10.2025 - Current
Case Manager
Miracle Conception
02.2024 - 10.2025
Waitress/Cashier
Palm Springs Aerial Tramway
05.2023 - 03.2024
Manager
Juicy Juicy Organic Juice Bar
04.2015 - 01.2020
High School Diploma -
Yucca Valley High