Vanessa Gonzales
Bakersfield,CA
Overview
8
8
years of professional experience
Work History
Customer Service Sales Representative
Advantage Sales And Marketing
Irvine, CA
09.2016 - Current
- Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
- Computed total costs and profit requirements for customer sales to provide accurate pricing.
- Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
- Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
- Increased revenue with strategic upselling of products and services to existing customers.
Cashier Lead
Salvation Army-Western Territories
Irvine, CA
04.2018 - 09.2023
- Resolved escalated customer disputes with special actions such as discounts.
- Helped customers complete purchases, locate items, and join reward programs.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
Education
High School Diploma -
West High School
Bakersfield, CA08.1997
Skills
- Cash handling expertise
- Cash register systems
- Point of Sale proficient
- Customer Relations
- Written and verbal communication
Timeline
Cashier Lead
Salvation Army-Western Territories
04.2018 - 09.2023
Customer Service Sales Representative
Advantage Sales And Marketing
09.2016 - Current
High School Diploma -
West High School