Overview
Work History
Education
Skills
Timeline
Generic

Vanessa Gonzales

Bakersfield,CA

Overview

8
8
years of professional experience

Work History

Customer Service Sales Representative

Advantage Sales And Marketing
09.2016 - Current
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
  • Computed total costs and profit requirements for customer sales to provide accurate pricing.
  • Showcased product features to customers and discussed technical details to overcome objections and lock in sales.
  • Informed customers of sales and promotions to build customer base, boost traffic and increase customer loyalty.
  • Increased revenue with strategic upselling of products and services to existing customers.

Cashier Lead

Salvation Army-Western Territories
04.2018 - 09.2023
  • Resolved escalated customer disputes with special actions such as discounts.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
  • Processed both cash and card purchases and returns.
  • Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.

Education

High School Diploma -

West High School
Bakersfield, CA
08.1997

Skills

  • Cash handling expertise
  • Cash register systems
  • Point of Sale proficient
  • Customer Relations
  • Written and verbal communication

Timeline

Cashier Lead

Salvation Army-Western Territories
04.2018 - 09.2023

Customer Service Sales Representative

Advantage Sales And Marketing
09.2016 - Current

High School Diploma -

West High School

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Vanessa Gonzales