Vanessa Renee Enriquez
USA
Summary
My name is Vanessa Renee Enriquez, I am 22 years of age, my birthday is April 17, 2003. I am married and have two Children. I have worked in the hotel industry for four years. I have experience with managing guest interactions and front desk operations. Utilizes effective communication to address and resolve guest concerns promptly. Strong understanding of hospitality protocols and maintaining welcoming environment.
Overview
2026
2026
years of professional experience
Work History
Front Desk Agent/Dual Night & Evening Supervisor
Four Winds Casino
2024 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Handled incoming calls professionally, directing inquiries to appropriate personnel as needed.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Contributed to team success by consistently meeting or exceeding performance targets for guest satisfaction ratings and occupancy rates.
- Supported sales efforts through upselling rooms, amenities, or special packages when appropriate.
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Utilized strong organizational skills to manage daily tasks efficiently while maintaining focus on delivering outstanding guest service experiences.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Facilitated smooth guest experiences by coordinating with multiple departments across the property.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Ensured compliance with hotel policies and procedures while addressing any discrepancies in a timely manner.
Assistant General Manager
Delta by Marriott
2024 - 2024
- Analyzed customer feedback data to identify areas of improvement and develop solutions.
- Collaborated with the General Manager on marketing initiatives to increase brand awareness and drive sales growth.
- Handled cash accurately and prepared deposits.
- Increased customer satisfaction by addressing and resolving concerns in a timely manner.
- Developed and implemented policies and procedures to improve customer service and satisfaction.
- Assisted in the recruitment, hiring, and onboarding process for new employees to build a skilled workforce committed to excellence in service delivery.
- Developed and implemented new operational procedures, streamlining daily tasks and improving overall efficiency.
- Monitored facility maintenance needs, coordinating repairs and upgrades as necessary to keep operations running smoothly.
- Maintained detailed records of all transactions, ensuring accuracy in accounting reports required for tax purposes or audits.
- Mentored staff members, fostering a supportive work environment that enhanced employee performance and retention.
- Improved employee morale through recognition programs that acknowledged individual achievements and team successes.
- Enhanced communication among team members through regular meetings, promoting an open dialogue about challenges and opportunities for improvement.
Assistant General Manager
Hampton Inn by Hilton
01.2023 - 2024
- Receive and resolve or assist the General Manager in resolving guest complaints and service recovery process
- Am manager on duty in the absence of the General Manager
- Develop and implement plans that improve guest satisfaction and associate satisfaction
- Create a hotel environment that emphasizes motivation, empowerment, teamwork and a passion for providing exceptional service
- Assign duties and observe performance to ensure adherence to hotel policies and established operating procedures
- Excellent organization skills with strong attention to detail and follow-up
- Reply to comments on our website, good and bad
- If we have a bad review we try to comment and make an accommodation to have the guest satisfied.
- Train new employees
- Verify all credit card authorizations and if the credit card did not go through call the company to get it all sorted out
- On our third-party reservations reply to all messages to the guest right away
- Send out required emails to guest and daily reports
- Check-in and out guest
- Help guests with any issues with their reservations.
- Roll over guest who would like to have a stay over
- Combine reservations
- Make housekeeping boards
- Answer calls and any questions guests have
- Restock the beverage area and mini store
- Clean coffee table and front desk
Front Desk Agent/Housekeeping / Bellman/Front Desk Night Auditor
Four Winds Casino
01.2021 - 01.2022
- Check guest in and out
- In night audit, send out emails, fix folios, fix coupons.
- Do finance paperwork for the guest
- Provide great service
- Clean rooms and make it look 5-star ready
- Clean up dirty rooms and anything guest need cleaned.
- As bellman took luggage into rooms and help guest with anything they needed.
- Help with the elderly with there luggage and other needs they have.
Education
High School Diploma -
Lake Michigan College
Niles, Michiganundefined
Hilton University
01.2023
High School Diploma - undefined
Wharton High School
Tampa, FL05.2021
Tips Certified -
Four Winds Casino
Skills
- Administrative Assistance
- Employee timesheet processing
- Sales and marketing strategies
- Managing front of house
- Booking room block
- Setting up interviews
- Recordkeeping
- Filing all CC Authorizations
- Customer service excellence
- Filing paperwork
- Product assembly
- Account development
- Resolving issues of any kind
- Process improvements
- Customer direction
- Adaptability
- Friendly demeanor
- Good telephone etiquette
- Currency sorting
- Heavy lifting
- Making housekeeping boards
- Cleanliness
- Reservation systems
- Problem-solving skills
- Time management
- Safety and security procedures
- Hospitality services
- Microsoft office
- Front desk management
- Credit and cash payments
- Team building
- Hospitality service expertise
Timeline
Assistant General Manager
Hampton Inn by Hilton
01.2023 - 2024
Front Desk Agent/Housekeeping / Bellman/Front Desk Night Auditor
Four Winds Casino
01.2021 - 01.2022
undefined
Hilton University
High School Diploma - undefined
Wharton High School
Front Desk Agent/Dual Night & Evening Supervisor
Four Winds Casino
2024 - Current
Assistant General Manager
Delta by Marriott
2024 - 2024
High School Diploma -
Lake Michigan College
Tips Certified -
Four Winds Casino
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