Kristen Cole
La Porte,IN
Summary
Dynamic professional with a proven track record in employee training and customer service at Four Winds Casino. Skilled in conflict resolution and hospitality management, I successfully developed training programs that enhanced compliance and efficiency. Committed to fostering exceptional guest experiences while maintaining high standards of service and safety.
Overview
7
7
years of professional experience
Work History
Hostess
Four Winds Casino
South Bend, IN
08.2023 - 04.2025
- Developed and implemented training programs to ensure compliance with company policies and procedures.
- Ensured trainees thoroughly understood roles before starting work shifts.
- Maintained records of trainee progress, attendance, and completion certificates.
- Evaluated hosting processes, recommending necessary improvements for efficiency.
- Identified risks in hosting services and developed mitigation plans to reduce impact.
Character Escort
Cedar Fair
Sandusky, OH
09.2024 - 11.2024
- Managed character appearances at events, fostering memorable guest experiences.
Provided dressing assistance for character costumes to maintain authenticity.
Coordinated escort services for guests, ensuring timely arrivals and departures.
Organized meet and greets to maximize guest satisfaction and interaction opportunities.
Car Wash Attendant
Drive and Shine
South Bend, IN
01.2023 - 07.2023
- Greeted customers and answered questions regarding services offered.
- Maintained a clean, organized, and safe work environment.
- Responded promptly to customer inquiries or complaints in a professional manner.
- Followed proper procedure when operating machinery used during the car wash process.
- Inspected vehicles for damage prior to washing.
- Disposed of waste materials properly according to established regulations.
Sales Associate
CDS (Club Demonstration Services)
Granger, IN
04.2022 - 01.2023
- Provided customer service by assisting with product selection and answering questions about nutritional content.
- Maintained a clean work area throughout the duration of each shift.
- Monitored expiration dates on products in order to ensure freshness of food samples being served.
- Demonstrated knowledge of ingredients used in menu items in order to provide accurate information when asked by customers.
- Greeted customers and answered questions regarding food samples.
- Followed established procedures for setting up and breaking down sampling station prior to and after shift end.
- Observed proper hygiene practices while preparing and serving food samples including wearing gloves, hairnets.
Cashier
Zoup! Fresh Soup Company
South Bend, IN
09.2021 - 04.2022
- Balanced daily transactions on a computerized point-of-sale system.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Processed returns and exchanges of merchandise in accordance with store policies.
- Followed proper food handling methods as outlined by health department guidelines.
- Inspected finished plates before they left the kitchen line for presentation accuracy.
Cleaner/Housekeeper
Complete Cleaning Services, LLC
LaPorte, IN
06.2020 - 08.2020
- Complied with health regulations related to the handling of hazardous chemicals used during cleaning processes.
- Washed windows both inside and outside of the facility.
- Swept and mopped floors, vacuumed carpets, and dusted surfaces.
Prep Cook/Dishwasher
Albano's Villa
La Porte, IN
06.2018 - 10.2018
- Maintained records of daily food usage in accordance with health regulations.
- Operated grills, ovens and other kitchen equipment as required for meal preparation.
- Stocked kitchen with necessary supplies, including food items and utensils.
- Cleaned and sanitized work areas and equipment to ensure food safety standards.
- Heated sauces, soups and gravies according to specified methods.
- Organized walk-in coolers and freezers according to established guidelines.
- Monitored inventory levels of all kitchen items and placed orders when needed.
Education
Bachelor's degree - Musical Theatre
Indiana University South Bend
South Bend, IN08.2024
High school or equivalent - Core 40 with Academic Honors' & National Honors' Society Recognition
LaPorte High School
South Bend, IN06.2019
Skills
- Employee training
- Customer service and support
- Conflict resolution strategies
- Time management skills
- Hospitality management
Accomplishments
- Three Time Recipient of ACES Award at Four Winds Casino
Timeline
Character Escort
Cedar Fair
09.2024 - 11.2024
Hostess
Four Winds Casino
08.2023 - 04.2025
Car Wash Attendant
Drive and Shine
01.2023 - 07.2023
Sales Associate
CDS (Club Demonstration Services)
04.2022 - 01.2023
Cashier
Zoup! Fresh Soup Company
09.2021 - 04.2022
Cleaner/Housekeeper
Complete Cleaning Services, LLC
06.2020 - 08.2020
Prep Cook/Dishwasher
Albano's Villa
06.2018 - 10.2018
Bachelor's degree - Musical Theatre
Indiana University South Bend
High school or equivalent - Core 40 with Academic Honors' & National Honors' Society Recognition
LaPorte High School
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