Madison Mazon
Passionate Future Employee With 2+ Years Of Customer Service
El Cajon,CA
Summary
Motivated employee, excited about making others smile and working hard. With over 1 year of barista experience and additional costumer service. Also an additional 9+ months of hostess experience. Friendly, outgoing, and dedicated to building customer loyalty.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
Work History
Hostess
Texas Roadhouse
El Cajon, CA
05.2021 - Current
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took waitlist entries by phone, answered customer questions and informed of accurate wait times.
- Trained new employees with enthusiasm and patience to ensure they show the same great customer service that Texas Roadhouse offers.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Answered customer questions about hours, seating and menu information.
- Recorded available tables after seating each party using specialized seating software.
- Resolved guest complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented waitlist entries and communicated changes to guests.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Effectively assisted guests with any questions or concerns that may have arisen due to longer-than-expected wait times.
- Made friendly conversation with guests as I show them where their table is.
Volunteer Barista
El Cajon Wesleyan Church
El Cajon, CA
05.2019 - Current
- Maintained supply levels in counter and customer areas to meet typical demands.
- Created a variety of hot and cold drinks with consistently positive customer satisfaction scores.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Created original artwork for specials board display daily.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots and other equipment.
- Cultivated to recall customers' names and address each by name.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Cleaned counters, machines, utensils and seating areas daily.
- Prioritized drink requests while managing interruptions.
- Sanitized equipment and wiped down counters and tables to prevent spread of germs.
Education
High School Diploma -
Granite Hills High School
El Cajon, CA 08.2018 - 06.2021
Skills
Dining area maintenance
Greeting and seating
Reservation planning
Guest service
Group reservations management
Customer assistance
Table setting knowledge
Hospitality service expertise
Beverage preparation
Menu board art
Exceptional customer service
Menu memorization
Friendly and outgoing
New hire training
Graphic design
Cash Handling
Employee training
Basic Math
Cleaning Experience
Food Service
Hard Working
Restaurant Experience
Timeline
Hostess
Texas Roadhouse
05.2021 - Current
Volunteer Barista
El Cajon Wesleyan Church
05.2019 - Current
High School Diploma -
Granite Hills High School
08.2018 - 06.2021