Vanessa Gonzales
Mission Hills North Gary Player Course
Thousand Palms,CA
11
years of professional experience
Multi-talented, consistently rewarded for success in planning and operational improvements. Experience in policy development and staff management procedures positively impacting overall morale and productivity.
Compassionate ans committed to helping others
Self-motivated and hardworking
Punctual, reliable, and dependable
Ability to work effectively independent or as a member of a team
Work History
Beverage Cart Attendant
2 Years 11 Months- Boosted beverage cart revenue by consistently upselling menu items and promoting special offers.
- Managed closing duties by restocking items on cart and reconciling cash drawer.
- Maintained a clean and organized cart, ensuring optimal presentation of beverages and snacks for guest selection.
- Greeted guests and inquired into beverage choices.
- Managed cash transactions accurately, maintaining accountability for sales revenue collected throughout each shift.
- Enhanced guest experience by promptly serving beverages and snacks, always with smile and friendly conversation.
- Operated POS system to facilitate cash and credit transactions and refunds.
Golf Cart Attendant
2 Years 11 Months- Prepared golf carts for daily play, ensuring clean, charged, and fully stocked fleet readiness.
- Assisted members and guests with bag drop, cart staging, and smooth arrival experience.
- Inspected carts before and after use, reporting maintenance needs and safety concerns promptly.
- Directed cart traffic and parking flow to maintain organized staging areas and course access.
- Sanitized carts, coolers, and high-touch surfaces to maintain guest comfort and course standards.
- Shut down facility daily by turning off lights, storing equipment and locking doors.
- Assisted pro shop staff with merchandise restocking, enhancing overall retail efficiency.
- Resolved guest concerns in a timely manner by addressing issues with professionalism and courtesy.
- Prepared Non-Alcoholic & Alcoholic for all guests
- Prepared and Served Food for Golfers on the course
Lead Bartender
1 Year 7 Months- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Closed out cash register and prepared cashier report at close of business.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Kept detailed inventories and notified management of ordering needs for liquor, beer, wine, and bar supplies.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Followed strict recipes and drink measurements to minimize product used.
- Served high customer volumes during special events, nights, and weekends.
- Kept bar stocked with liquors, juices and garnishes for drinks.
- Set up banquet tables and chairs based on event requirements.
- Performed opening and closing duties for banquet hall, following checklist to restock supplies and clean up all service areas.
Cocktail Server
1 Year 4 Months- Determined customer preferences to suggest appropriate cocktails and increase sales.
- Anticipated guest needs and provided proactive service.
- Maintained clean and organized work area.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Increased sales significantly by upselling higher-end products to customers.
- Carried out complete opening, closing and shift change duties to keep casino working efficiently and teams ready to meet customer needs.
- Maintained accuracy and efficiency when processing sales transactions.
- Checked guests' identification before serving alcoholic beverages.
Holland Childcare
1 Year 3 Months- Met with parents about daily activities, positive developments and issues
- Maintained excellent attendance record, consistently arriving to work on time
- Maintained effective schedule balance between rest periods, active play and instruction
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate
- Sanitized dishes, tabletops, toys and frequently touched surfaces to prevent spreading of germs
- Enforced rules and managed behavior through developmentally appropriate discipline
- Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions
Yellow Cab of the Desert
5 Months- Processed customer calls by accurately logging all pertinent information
- Collected personal information from customers to accurately document requests
- Responded to customer inquiries with patience and positivity to establish excellent first impression
- Operated computers and fax machines to send and receive messages to customers and coworkers
- Closely monitored dispatch board to triage and prioritize over 60 daily calls
Denny's Restaurant
1 Year- Watched dining area staff to evaluate server loads and calculate accurate wait times
- Governed dining area with natural leadership talents and organizational strategies focused on balancing guest and business needs
- Collected credit card, cash and gift certificate payments and dispensed change for cash transactions
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience
- Managed in-person and telephone guest inquiries, customer service requests and reservation bookings using
- Checked and restocked server areas and organized and got change for front counter
Education
High School Diploma
Skills
Cash handling expert
Tableside service
Updating logs
Prioritizing Calls
First Aid/CPR
Organization
Special-needs childcare
Beverage preparation
To-Go Order Preparation
Service Coordination
Communications
Customer service
Team building
Timeline
Beverage Cart Attendant
Mission Hills North, Garys Player Signature Course
11.2023 - CurrentRead More
Golf Cart Attendant
Mission Hills North Gary Player Course
11.2023 - CurrentRead More
Lead Bartender
Saguaro Hotel/El Jefe Bar
03.2022 - 10.2023Read More
Cocktail Server
Aqua Caliente Casino
09.2020 - 01.2022Read More
Holland Childcare
Childcare Assitant
10.2018 - 01.2020Read More
Yellow Cab of the Desert
Call Taker/Dispatcher
11.2016 - 04.2017Read More
Denny's Restaurant
Hostess/Server
09.2015 - 09.2016Read More
Riverside County High School
High School Diploma
Read More