Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
Generic

Vanessa Greer

Lindenwold,NJ

Summary

Experienced mortgage professional with over 8 years of customer service and mortgage services experience. Skilled in improving workflows using digital documentation systems to enhance customer satisfaction. Proficient in record keeping, communication, and leadership with a successful track record in healthcare and financial industries. Dedicated to fostering teamwork and providing exceptional service, while leveraging mortgage expertise to achieve positive outcomes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

BENEFITS SPECIALIST

Willis Towers Watson
Mount laurel
08.2024 - 12.2024

MORTGAGE PROFESSIONAL

Cenlar FSB
Ewing, New Jersey
12.2020 - 05.2024
  • Use nondisciplinary tools and equipment such as a computer.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems. Streamlined mortgage processing workflows by implementing digital documentation systems, reducing processing time and enhancing customer satisfaction

CERTIFIED NURSING ASSISTANT

Genesis HealthCare
Voorhees, NJ
02.2020 - 07.2021
  • Reported any new symptoms or patient concerns to physicians.
  • Assist with paperwork for patient discharges or transfers.
  • Keep detailed and accurate records during patient examinations to ensure quality of care.

COLLECTIONS REPRESENTATIVE

PHH Mortgage Services
Mount Laurel, NJ
07.2019 - 03.2020

CUSTOMER SERVICE REPRESENTATIVE

TD Bank
Mount Laurel, NJ
08.2016 - 08.2018
  • Generate revenue by identifying and offering solutions to new and existing customers.

Education

Cosmetology - undefined

Empire Beauty School
Cherry Hill, NJ
11.2011

High School Diploma -

Willingboro High School
Willingboro, NJ
06.2007

Skills

  • Customer Service (Expert)
  • Leadership
  • Communication
  • Record Keeping
  • Patient Care (Experienced)
  • Collections (Experienced)
  • Mortgage Services (Expert)
  • Cosmetology

Certification

CERTIFIED NURSING ASSISTANT Genesis HealthCare Feb 2020 - Jul 2021

LANGUAGES

English (Native)

Timeline

BENEFITS SPECIALIST

Willis Towers Watson
08.2024 - 12.2024

MORTGAGE PROFESSIONAL

Cenlar FSB
12.2020 - 05.2024

CERTIFIED NURSING ASSISTANT

Genesis HealthCare
02.2020 - 07.2021

COLLECTIONS REPRESENTATIVE

PHH Mortgage Services
07.2019 - 03.2020

CUSTOMER SERVICE REPRESENTATIVE

TD Bank
08.2016 - 08.2018

Cosmetology - undefined

Empire Beauty School

High School Diploma -

Willingboro High School