Vanessa Greer
Lindenwold,US
Summary
Experienced mortgage professional with over 8 years of customer service and mortgage services experience. Skilled in optimizing workflows through digital documentation systems to improve customer satisfaction. Proficient in record keeping, communication, and leadership with a successful history in healthcare and financial industries. Committed to promoting teamwork and delivering exceptional service, aiming to utilize mortgage expertise for achieving favorable results.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Case Worker Assistant
Pioneer Credit Recovery
Moorestown, NJ
04.2025 - Current
- Ensured clients obtained appropriate services from external organizations.
- Promoted a positive environment within the agency by actively participating in staff meetings, trainings, and other events.
- Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files.
- Conducted regular follow-ups with clients to monitor progress, ensuring timely adjustments to case plans as needed.
Benefits Specialist
Willis Towers Watson
Mount laurel
08.2024 - 12.2024
Mortgage Professional
Cenlar FSB
Ewing, New Jersey
12.2020 - 05.2024
- Use nondisciplinary tools and equipment such as a computer.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems. Streamlined mortgage processing workflows by implementing digital documentation systems, reducing processing time and enhancing customer satisfaction
Certified Nursing Assistant
Genesis HealthCare
Voorhees, NJ
02.2020 - 07.2021
- Reported any new symptoms or patient concerns to physicians.
- Assist with paperwork for patient discharges or transfers.
- Keep detailed and accurate records during patient examinations to ensure quality of care.
Collections Representative
PHH Mortgage Services
Mount Laurel, NJ
07.2019 - 03.2020
Customer Service Representative
TD Bank
Mount Laurel, NJ
08.2016 - 08.2018
- Ensured clients obtained appropriate services from external organizations.
- Promoted a positive environment within the agency by actively participating in staff meetings, trainings, and other events.
- Assisted Case Workers in managing caseloads effectively by providing administrative support such as scheduling appointments and maintaining client files.
- Conducted regular follow-ups with clients to monitor progress, ensuring timely adjustments to case plans as needed.
Education
Cosmetology - undefined
Empire Beauty School
Cherry Hill, NJ11.2011
High School Diploma -
Willingboro High School
Willingboro, NJ06.2007
Skills
- Customer Service (Expert)
- Leadership
- Communication
- Record Keeping
- Patient Care (Experienced)
- Collections (Experienced)
- Mortgage Services (Expert)
- Cosmetology
Certification
Certified Nursing Assistant Genesis HealthCare Feb 2020 - Jul 2021
LANGUAGES
English (Native)
Timeline
Case Worker Assistant
Pioneer Credit Recovery
04.2025 - Current
Benefits Specialist
Willis Towers Watson
08.2024 - 12.2024
Mortgage Professional
Cenlar FSB
12.2020 - 05.2024
Certified Nursing Assistant
Genesis HealthCare
02.2020 - 07.2021
Collections Representative
PHH Mortgage Services
07.2019 - 03.2020
Customer Service Representative
TD Bank
08.2016 - 08.2018
Cosmetology - undefined
Empire Beauty School
High School Diploma -
Willingboro High School