Vanessa Guanipa
Plantation,FL
Summary
Dynamic veterinary professional with experience at VCA Hospitals, excelling in client education and customer relationship management. Proven ability to enhance client satisfaction through effective communication and attention to detail. Skilled in data entry and problem-solving, contributing to a supportive environment for both pets and their owners.
Overview
4
4
years of professional experience
Work History
Veterinary Assistant
VCA Hospitals
Plantation, FL
04.2024 - Current
- Assisted veterinarians during examinations and surgical operations.
- Facilitated appointment scheduling and client communication at front desk.
- Educated pet owners on care procedures, medications and post-operative instructions.
- Maintained cleanliness and organization of exam rooms and treatment areas.
- Prepared animals for procedures through medication and vaccine administration.
- Monitored animal behavior and health throughout recovery periods.
- Collected client information and history to update medical charts.
- Provided emotional support to pet owners during challenging circumstances.
Receptionist
VCA Hospitals
Plantation, FL
10.2021 - 04.2024
- Managed veterinary appointment scheduling, took messages, and transferred calls to appropriate departments or personnel.
- Utilized computer systems to update client records and input data accurately.
- Provided excellent customer service and client education at all times
- Greeted visitors warmly and ensured proper check-in procedures were followed.
- Answered multi-line phone system and directed calls to appropriate personnel.
Education
Industrial Engineering
Universidad Rafael Belloso Chacin
Maracaibo - Venezuela10-2020
High School Diploma -
Complejo Educativo Colegio Antonio Rosmini
Maracaibo - Venezuela07-2015
Skills
- Client education
- Customer relationship management
- Data entry
- Problem-solving aptitude
- Teamwork and collaboration
- Attention to detail
Languages
English
Professional
Spanish
Native/ Bilingual
Affiliations
- I consider myself a person passionate about beauty. I'm a makeup artist and self-taught dog groomer as well.
- family-centered, love spending time with my family every chance I can.
References
References available upon request.
Timeline
Veterinary Assistant
VCA Hospitals
04.2024 - Current
Receptionist
VCA Hospitals
10.2021 - 04.2024
Industrial Engineering
Universidad Rafael Belloso Chacin
High School Diploma -
Complejo Educativo Colegio Antonio Rosmini
Similar Profiles
Cassie MooneyCassie Mooney
Dog Groomer at VCA HospitalsDog Groomer at VCA Hospitals
AKASHA JAMESAKASHA JAMES
Veterinary Assistant at VCA HospitalsVeterinary Assistant at VCA Hospitals
Deanna NielsenDeanna Nielsen
Customer Service Representative at VCA HospitalsCustomer Service Representative at VCA Hospitals
Allison St ClairAllison St Clair
Customer Service Representative at VCA HospitalsCustomer Service Representative at VCA Hospitals
Vickie Denise Wroy, RNVickie Denise Wroy, RN
Registered Nurse at BRIGHTSTAR HEALTHCARERegistered Nurse at BRIGHTSTAR HEALTHCARE