Vanessa Gurrola
San Juan,TX
Summary
Hardworking and passionate Paramedic with strong organizational skills eager to expand my knowledge. Ready to help team achieve company goals, all while aiming to conserve life, alleviate patient suffering, promote health, and demonstrate compassion to patients.
Overview
7
7
years of professional experience
Work History
Paramedic
City Of Pharr
04.2022 - Current
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions.
- Enhanced team efficiency through clear communication and collaboration during emergency situations.
- Delivered advanced cardiac life support (ACLS), basic life support (BLS) under pressure.
- Ensured patient safety by adhering to strict protocols.
- Transferred patients safely and securely to medical facilities for continued care.
- Administered continuous 12-lead electrocardiogram monitoring.
- Delivered compassionate care to patients with a variety of medical emergencies.
- Documented patient care accurately using electronic medical records software according to regulatory guidelines for billing purposes and continuous quality improvement initiatives.
- Safeguarded ambulance equipment through regular inventory checks, cleaning routines, and reporting any damaged items for replacement or repair immediately.
- Streamlined patient handoff processes at hospitals by clearly communicating relevant information to receiving staff, ensuring seamless continuity of care.
EMT-Basic
Medcare Ems
11.2021 - 08.2022
- Improved patient outcomes by providing timely and accurate assessments, treatments, and interventions during emergency situations.
- Enhanced teamwork efficiency by effectively collaborating with paramedics, firefighters, and police officers in high-stress environments.
- Prevented further injuries or complications by immobilizing patients correctly using splints, bandages, backboards, or other equipment as needed.
- Managed stressful situations calmly under pressure while maintaining composure to provide the best care possible for patients.
- Contributed to a positive work environment within EMS team by fostering good relationships with colleagues.
- Assisted paramedics with advanced life support interventions when necessary.
- Showed empathy, active listening, and clear communication during medical emergencies.
- Maintained accurate inventory records for ambulance supplies while ensuring timely replacement of expired or damaged items as needed.
- Responded as primary to 911 calls for medical emergencies.
- Delivered emotional support to patients and families.
Nail Technician
Self Employed
08.2019 - 11.2021
- Ensured a clean and sanitary workspace, adhering to industry hygiene standards and practices.
- Established strong client relationships through exceptional customer service and communication skills.
- Managed inventory levels efficiently, ensuring all necessary supplies were stocked for daily operations.
- Developed and maintained strong relationships with customers to increase loyalty, trust and satisfaction.
- Oversaw schedule to manage appointments of new and existing clients.
- Followed proper safety and sanitation guidelines while performing nail services.
- Grew repeat client base through effective marketing and customer service.
Customer Service Representative
TTEC
06.2018 - 07.2019
- Enhanced customer satisfaction by promptly addressing their banking concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating their banking online accounts, improving overall user experience.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Updated account information to maintain customer records.
- Responded proactively and positively to rapid change.
Concessions Cashier
Cinemark Pharr Town Center
06.2017 - 06.2018
- Improved customer satisfaction by providing efficient and friendly service .
- Assisted in inventory management .
- Handled cash transactions accurately, ensuring proper accounting and minimal discrepancies.
- Maintained cleanliness of work area, adhering to health and safety regulations.
- Managed time effectively, prioritizing tasks when faced with multiple demands simultaneously.
- Provided exceptional customer service by addressing concerns promptly and professionally.
- Efficiently restocked supplies as needed, maintaining for uninterrupted service.
- Operated POS systems proficiently for accurate order processing and payment collection.
- Assisted with training new employees on all duties, fostering a supportive work culture..
- Maintained high standards of customer service in high-volume, fast-paced operations.
Education
Certified Paramedic - Emergency Medical Technology
TEEX Course
07.2023
EMT- Basic - Emergency Medical Technology
South Texas College
Mcallen, TX12.2021
TDLR Manicurist License - Cosmetology
Vouge College of Cosmetology
McAllen, TX07.2019
High School Diploma -
Edinburg High School
Edinburg, TX06.2018
Skills
Emergency Management Institute/ FEMA
- ICS 100
- ICS 700
American Heart Association
- Basic Life Support Provider ( Exp 09/2025)
National Registry Certified Paramedic
Registry Number: M5131720
Expiration date: 03/31/2026
Texas Department of State Health Services Paramedic
Personnel ID: 773880
Expiration date: 10/31/2027
References
Diana Garza, supervisor at Pharr EMS, (956) 376-7503
Merari Saldana, Former co-worker/personal reference, (956)702-1434
Carlissa Reyna, Instructor/ preceptor, (956)458-1891
Languages
Spanish
Full Professional
English
Full Professional
Timeline
Paramedic
City Of Pharr
04.2022 - Current
EMT-Basic
Medcare Ems
11.2021 - 08.2022
Nail Technician
Self Employed
08.2019 - 11.2021
Customer Service Representative
TTEC
06.2018 - 07.2019
Concessions Cashier
Cinemark Pharr Town Center
06.2017 - 06.2018
Certified Paramedic - Emergency Medical Technology
TEEX Course
EMT- Basic - Emergency Medical Technology
South Texas College
TDLR Manicurist License - Cosmetology
Vouge College of Cosmetology
High School Diploma -
Edinburg High School
Similar Profiles
Ayssa De La GarzaAyssa De La Garza
Recreational Aide at City of PharrRecreational Aide at City of Pharr
Alberto OlmedoAlberto Olmedo
Lifeguard at City of PharrLifeguard at City of Pharr
Edgar MaldonadoEdgar Maldonado
Support Analyst at City Of PharrSupport Analyst at City Of Pharr