Vanessa Guzman
Chicago,IL
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency.
To seek and maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
12
12
years of professional experience
Work History
Computer Technician
Local 110
Chicago, IL
03.2012 - Current
- Provided troubleshooting techniques in integrating professional audio/video systems.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Managed compression, digitization and storage of audio and video data.
- Created graphics and layouts for live and pre-recorded talks.
- Maintained and operated AV equipment for use during internal presentations and client-facing events.
- Provided technical support to clients.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Delivered onsite technical support for employees.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Linked computers to network and peripheral equipment.
Server
Armand's Pizzeria
Naperville, IL
10.2010 - 07.2012
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Kept register accurate through correct billing, payment processing and cash management practices.
- Worked with POS system to place orders, manage bills and handle complimentary items.
- Applied comprehensive knowledge of wine, cider and beer to increase daily beverage sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Education
General Studies
Northern Illinois University
Dekalb, ILAssociate of Arts - General Studies
College of DuPage
Glen Ellyn, IL05.2011
Skills
- Attention to Detail
- Highly Professional
- Customer Service Support
- Resolving Problems and Incidents
- Microsoft Windows and Office
- Computer Diagnostics
- Friendly and Patient
- Reliable and Responsible
- Adaptable and Flexible
- Service-Oriented
Timeline
Computer Technician
Local 110
03.2012 - Current
Server
Armand's Pizzeria
10.2010 - 07.2012
General Studies
Northern Illinois University
Associate of Arts - General Studies
College of DuPage