VANESSA GUZMAN
McAllen,TX
Summary
Outgoing Appointment Setter with top-notch expertise in making outbound phone calls to prospective customers and scheduling appointments for sales associates. Exhibits professional and friendly phone personality. Persuasive, results-oriented and determined to achieve and surpass work-related goals.
Overview
8
8
years of professional experience
Work History
Bilingual Scheduler
Exact Care Pharmacy
09.2020 - Current
- Making 150 Per day, Transferring calls to the correct department, Worked with patients to reschedule appointments and meet individual needs, Qualified customers' interest levels by building trust through conversation and using provided scripts, Calling patients to complete medication reviews and ask them questions about their health, to complete enrollment with Clinical Liaison will call patient back to update on any new information about our pharmacy service.
Customer Service Associate
SK Houston
02.2016 - 07.2019
- Identified customers need to suggest appropriate products and services and increase satisfaction, Answered incoming telephone calls and provided information regarding store hours, location and policies, Handled customer rushes during peak hours by adapting to fast-paced and high-pressure situations, Trained new associates on store programs and policies.
Education
High School Diploma -
Taylor High School
Houston, TXSkills
- Customer service excellence
- Outbound / Inbounds Call
- Data entry
- Schedule Coordination
- Work well with several Software
- Strong Communication skills
- Completion of Assessments
Languages
Spanish
Native or Bilingual
Timeline
Bilingual Scheduler
Exact Care Pharmacy
09.2020 - Current
Customer Service Associate
SK Houston
02.2016 - 07.2019
High School Diploma -
Taylor High School
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